Education Coordinator

Oxford Learning Centres Inc.; Ottawa; On-site; CAD 30,307 - 33,062; Full time

Benefits offered by this job

Ongoing training opportunities

Company growth opportunities

Hands-on development of teaching skills

Job summary

A Canadian education provider is seeking a dedicated Education Coordinator in Ottawa, Ontario. The ideal candidate will manage client accounts, coordinate projects, and enhance educational success for students. Applicants should possess strong customer service and communication skills, along with a Bachelor's degree. This full-time role offers a competitive hourly wage and opportunities for ongoing training, emphasizing clear interactions with clients and internal teams to ensure satisfaction and success.

Qualifications

• Completion of a Bachelor’s degree or equivalent.
• French is an asset.

Responsibilities

• Serve as the main liaison between clients and internal teams.
• Manage client accounts and onboarding new clients.
• Coordinate project timelines and resources.
• Analyze client feedback to improve services.
• Utilize CRM tools to track interactions.
• Assess and program students, write reports and deliver them.

Skills

Customer service skills

Sales skills

Project management

Communication skills

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Customer Relationship Management (CRM) tools

Job description

Full‑Time Education Coordinator Wanted

Oxford Learning Kanata & Stittsville is seeking a dedicated and detail‑oriented Education Coordinator to join our dynamic team and work between both locations. In this role, you will be the primary point of contact for our clients, ensuring needs are met while fostering relationships. You will play a crucial role in managing projects and accounts, contributing to the overall success of our services in the education sector. The ideal candidate will possess excellent communication skills and a passion for customer service.

Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning, designed to last a lifetime. We teach students from pre‑school to post‑secondary levels how to learn, concentrate, listen, and remember. Most importantly, to believe in themselves as they reach their academic dreams.

Job Details

This role is in‑person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

Vulnerable sector screening is mandatory.

Responsibilities

• Serve as the main liaison between clients and internal teams, ensuring effective communication and timely resolution of issues.
• Manage client accounts, including onboarding new clients and maintaining ongoing relationships.
• Coordinate project timelines, deliverables, and resources to ensure successful completion of client projects.
• Analyze client feedback and data to identify areas for improvement in service delivery.
• Utilize Customer Relationship Management (CRM) tools to track client interactions and project progress.
• Assess and program students, write student reports, and deliver them.

Education

• Completion of a Bachelor’s degree or equivalent.
• French is an asset.

Experience

• Strong customer service & sales skills with a proven ability to build rapport with clients – kids and parents.
• Excellent written communication skills (reporting, client communications, etc.).
• Experience in project management, demonstrating the ability to manage multiple tasks simultaneously – this includes student assessment and programming.
• Proficient in analyzing data to drive decisions and improve client satisfaction.
• Knowledge of education services is a plus, but not mandatory.
• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.

Smiles, High‑Fives & Happy Students

In this position, you will play a key role in helping students develop their self‑confidence and self‑esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high‑fives during every shift. Other rewards of the role include:

• Ongoing training opportunities
• Frequent check‑ins and feedback
• Company growth opportunities
• Hands‑on development of your teaching skills

Job Type

Full‑time, permanent

Salary

$22 - $24 / hour

Schedule

• 35-37.5 hours per week
• Evenings
• Monday to Friday
• Saturday availability

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Location

Oxford Learning Kanata & Stittsville
226‑329 March Road, Kanata, ON
Tel: [phone]
Applicants must reside in or within a short commute of the Kanata/Stittsville area.

Application Note

We thank all applicants for their interest in joining the team at Oxford Learning Kanata; however, only those selected for the interview process will be contacted.