Campus Tech & Facilities Support (Part-Time)

University of Calgary

Calgary

On-site

CAD 2,755,000 - 4,133,000

Part time

5 days ago

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Job summary

University of Calgary seeks a Recurring Part-time Technology and Facility Support Specialist to provide desktop and IT support for staff and instructors at the downtown and main campuses. You will handle technical issues with tact, maintain relationships with faculty and campus units, and support IT, hardware and classroom needs.

The role reports to the Manager, Facilities and Operations. Hours are 8:30 am–4:30 pm, Monday to Friday, with potential overtime and standby shifts.

Qualifications

Post-secondary education in Computer Science, Commerce or Business Administration with IT focus.
Minimum 2 years of Customer service, Facilities or IT support experience.
Excellent customer service and communication skills including face to face and phone support.
Ability to translate technical terminology and be patient with end users.
Ability to work under pressure and within timelines.
Moderate writing skills with ability to write functional documentation.
Experience with University core systems (AdAstra, Destiny One, D2L or Blackboard) is a strong asset.
Experience with a Help Desk ticketing system is desirable.
General facilities experience (Painting, basic maintenance) is desirable.
Understanding of and/or experience within an academic environment is an asset.
Positive attitude and collaborative team member.

Responsibilities

Desktop support for staff and instructors at the downtown campus and main campus.
Addressing technical issues with tact and diplomacy.
Maintain good relationships with faculty, staff and campus units.
Support instructors and staff for IT, hardware or classroom issues.
Keep skills up to date with changing technology and software.
Provide analytical support for facilities and technology team as needed.
Develop schedules and processes for technical support services and standards.
Collaborate with other IT teams and external vendors to resolve issues.
Manage IT labs in the continuing education department.
Recommend and implement solutions to improve efficiency and reliability for CE staff.
Ensure security of campus facilities and monitor equipment maintenance.
Maintain classroom and event spaces, schedules, and resources.