Technology and Facility Support Specialist- UCalgary Continuing Education

University of Calgary; Calgary; On-site; CAD 2,755,000 - 4,133,000; Part time

Job summary

University of Calgary seeks a Recurring Part-time Technology and Facility Support Specialist to provide desktop and IT support for staff and instructors at the downtown and main campuses. You will handle technical issues with tact, maintain relationships with faculty and campus units, and support IT, hardware and classroom needs.

The role reports to the Manager, Facilities and Operations. Hours are 8:30 am–4:30 pm, Monday to Friday, with potential overtime and standby shifts.

Qualifications

• Post-secondary education in Computer Science, Commerce or Business Administration with IT focus.
• Minimum 2 years of Customer service, Facilities or IT support experience.
• Excellent customer service and communication skills including face to face and phone support.
• Ability to translate technical terminology and be patient with end users.
• Ability to work under pressure and within timelines.
• Moderate writing skills with ability to write functional documentation.
• Experience with University core systems (AdAstra, Destiny One, D2L or Blackboard) is a strong asset.
• Experience with a Help Desk ticketing system is desirable.
• General facilities experience (Painting, basic maintenance) is desirable.
• Understanding of and/or experience within an academic environment is an asset.
• Positive attitude and collaborative team member.

Responsibilities

• Desktop support for staff and instructors at the downtown campus and main campus.
• Addressing technical issues with tact and diplomacy.
• Maintain good relationships with faculty, staff and campus units.
• Support instructors and staff for IT, hardware or classroom issues.
• Keep skills up to date with changing technology and software.
• Provide analytical support for facilities and technology team as needed.
• Develop schedules and processes for technical support services and standards.
• Collaborate with other IT teams and external vendors to resolve issues.
• Manage IT labs in the continuing education department.
• Recommend and implement solutions to improve efficiency and reliability for CE staff.
• Ensure security of campus facilities and monitor equipment maintenance.
• Maintain classroom and event spaces, schedules, and resources.

Skills

Customer service

IT support

Desktop support

Communication

Team player

Education

Post-secondary IT education

Tools

AdAstra

Destiny One

D2L

Blackboard

Help Desk

Job description

Description

The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Technology and Facility Support Specialist.

The University of Calgary is a global intellectual hub located in Canada's most enterprising city. In this spirited, high quality learning environment, students thrive in programs made rich by research, hands on experiences and entrepreneurial thinking. The University will be recognized as one of Canada's top five research universities by 2022, fully engaging the communities we both serve and lead. The University of Calgary Downtown Campus, which opened in 2010, offers programs by Continuing Education and the School of Public Policy. In addition, the University of Alberta delivers rehabilitation medicine programs from this campus, and the Downtown Campus houses a Waves Coffee shop. With a 5,000 square foot multi-purpose Event Centre, as well as a variety of meeting and classroom spaces, the Downtown Campus provides opportunities for lectures, conferences, and special events. The Downtown Campus advances UCalgary's community engagement strategies by strengthening relationships with alumni, corporate Calgary, the not-for-profit sector, and arts and cultural communities.

This job posting is hiring for the morning and/or afternoon shift. Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. The incumbent(s) will support both the downtown campus and/or main campus, working closely with staff in a cross-functional team environment.

The intended hours of work for the recurring part time positions are Monday to Friday 8.30am - 4.30 pm depending on the business needs of the downtown and/or Main campus. Over time, this may be required, and the incumbent may be expected to be on standby. Hours given will be based on the business needs of the campus but will generally range from 15 to 35 hours per week.

This position is part of the AUPE Collective Bargaining Unit. Staff will be required to work a variety of shifts, including days, afternoons, nights, weekends and paid holidays. Transferring to other shifts, with notice, is a possibility. There is potential for emergency callouts. Heavy lifting and use of ladders are required.

Work requires creative problem solving to troubleshoot day-to-day issues that arise from running the Seminar Centre in Education tower. This position requires a high degree of confidentiality, tact, diplomacy and good judgment when dealing with external and internal stakeholders during busy and stressful periods of work. Excellent proven people skills are a must.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical Support

• Desktop support for staff/instructors at the downtown campus and the English language program at the main campus.
• Addressing technical issues using tact and diplomacy.
• Developing and maintaining good relationships with faculty, staff and other campus units.
• Supporting instructors and staff for any IT, hardware or classroom issues.
• Responsible for own personal development with technological changes related to the job, ensuring that as technology and software changes, skills are kept up to date.
• Providing analytical support for facilities and technology team as needed.
• Providing recommendations for developing schedules and processes for technical support services and standards.
• Collaborating with other IT teams and external vendors to resolve technical issues.
• Managing IT labs in the continuing education department.
• Recommending and implementing solutions to enhance efficiency and reliability for continuing CE staff.

Facility Support

• Ensures the security of the Downtown Campus, and/or Seminar Centre, reviewing and reporting maintenance of the equipment and furnishings and supplies.
• Monitor use and maintenance of teaching equipment, including data projectors, screens, document cameras, instructor computers, etc.
• Maintain and enter classroom schedules within the central room booking system to ensure optimal use of space.
• Opening/Closing classrooms, emptying garbage, and other associated tasks at the seminar centre.
• Arranging tables, chairs and sliding walls as needed for in class courses and events ensuring cleanliness of all the event and teaching and learning spaces.
• Responding accurately to staff, instructor and student inquiries in a courteous, timely and professional manner.
• Track and Organise all Computer hardware and event equipment for Continuing Education in DTC and/or Seminar centre in EDT.

Qualifications / Requirements:

• Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT.
• Minimum 2 years of Customer service, Facilities or IT support experience, with the ability to learn and adapt variety of tasks.
• Excellent customer service and communication skills including face to face and phone support.
• Ability to' translate' technical terminology and to be patient when responding to repetitious end user requests.
• Ability to work under pressure and within given timelines.
• Moderate writing skills with ability to write functional documentation.
• Ability to test and troubleshoot new and existing software programs.
• Experience with University core business systems (i.e. AdAstra, Destiny One, D2L or Blackboard) is a strong asset.
• Experience with a Help Desk ticketing system is desirable.
• General facilities experience (i.e Painting, basic maintenance) is desirable.
• Understanding of and/or experience within an academic environment is an asset.
• Positive attitude and demonstrated ability to be a collaborative team member.

Application Deadline: October 15, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.