VIP & Classroom Tech Support Specialist

Calvin University; Grand Rapids; On-site; CAD 62,000 - 90,000; Full time

Job summary

Calvin University is seeking a Technology Support Specialist to provide advanced end-user technology support for faculty, staff, students, classrooms, and events. The role emphasizes high-touch service, confidentiality, and collaboration with IT teams to ensure technology readiness for campus activities.

The position requires strong troubleshooting across Windows/macOS, classroom tech, peripherals, and event support, with a focus on professional, customer-centered service and inclusive support

Qualifications

• Associate degree or technical certification or equivalent combination of education and experience.
• Bachelor's degree in a related field is preferred.
• 2–4 years of experience providing technical customer support, classroom technology support, desktop support, or event technology support.

Responsibilities

• Provide advanced classroom support and troubleshooting for instructional technology.
• Deliver high-touch support for faculty, staff, and VIP/executive users.
• Respond to VIP/executive requests with professionalism and urgency to minimize disruption.
• Prepare and test technology for university events and coordinate with stakeholders.
• Resolve escalated issues related to hardware, networks, classroom, and peripherals.
• Create, update, and monitor tickets; document steps and resolutions in the incident system.
• Collaborate across IT teams to identify root causes and ensure timely resolutions.
• Assist with hardware setup, configuration, and lifecycle support for campus devices.
• Identify recurring issues and contribute to knowledge base improvements.
• Maintain professional communication in fast-paced environments and support diverse populations.

Skills

Customer service

Technical troubleshooting

Classroom technology

End-user support

VIP/executive support

Documentation

Team collaboration

Education

Associate degree

Technical certification

Bachelor's degree preferred

Job description

Calvin University is seeking a Technology Support Specialist to provide advanced end-user technology support for faculty, staff, students, classrooms, and events. The role emphasizes high-touch service, confidentiality, and collaboration with IT teams to ensure technology readiness for campus activities.

The position requires strong troubleshooting across Windows/macOS, classroom tech, peripherals, and event support, with a focus on professional, customer-centered service and inclusive support