Call Centre Sales Representative

Adecco; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Adecco is recruiting on behalf of RPM Commercial Solutions for a Call Centre Sales Representative in Ottawa, ON. The role focuses on outbound calling, appointment setting, lead generation, and delivering high-quality customer service in a professional call centre environment.

You will make 120+ outbound calls daily, book qualified appointments, and maintain accurate CRM records. The position is permanent, full-time, with a salary range of CAD 55,000–CAD 75,000 plus commission, commensurate with

Qualifications

• Experience in outbound calling and appointment setting.
• Able to handle 120+ calls daily.
• Comfort with commission-based compensation.
• Experience in call centre or telemarketing is required.
• Must reside in Canada and be legally eligible to work.

Responsibilities

• Make a high volume of outbound calls daily (120+).
• Book qualified appointments for the sales team.
• Follow scripts while staying professional.
• Build rapport and identify customer needs.
• Handle objections and secure appointments.
• Maintain CRM records and track outcomes.

Skills

Outbound calling

CRM experience

Communication skills

English proficiency

Self-motivated

Attendance reliability

Commission-based environment

Tools

CRM software

Job description

Adecco is currently recruiting on behalf of RPM Commercial Solutions for a Call Centre Sales Representative for a full-time opportunity in a professional call centre environment in Ottawa, ON. This role is ideal for candidates with experience in outbound calling, appointment setting, telemarketing, lead generation, customer service, and sales support.

• Pay Rate: $55000-$75000 | Commission-based | Depending on performance

• Location: Ottawa, ON

• Shift: Monday to Friday |8:00 AM - 5:00 PM

• Job type: Permanent|Full-time

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities: Appointment Setting & Lead Generation

• Complete a high volume of outbound calls daily (120+ calls per day).

• Book qualified appointments for the sales team.

• Follow call scripts while maintaining a professional and conversational approach.

• Build rapport with prospects and identify customer needs.

• Handle basic objections and secure appointments.

CRM & Administration

• Maintain accurate records of calls, appointments, and outcomes.

• Update CRM systems with prospect interactions and follow-up activities.

• Track performance metrics and appointment goals.

Performance & Customer Engagement

• Consistently achieve appointment-setting targets.

• Maintain a positive, professional attitude in a high-volume environment.

• Support company sales and growth objectives through proactive outreach.

Qualifications and Skills:

• Fluent in spoken and written English.

• Comfortable making 120+ outbound calls daily.

• Strong communication, listening, and objection-handling skills.

• Self-motivated, goal-oriented, and results-driven.

• Dependable with strong attendance and professionalism.

• Comfortable working in a commission-only environment.

• Previous experience in sales, appointment setting, telemarketing, or a call centre environment is required.

• Experience using CRM systems to manage leads and customer interactions is an asset.

• Proven track record of meeting or exceeding performance targets is an asset.

• Must be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

Candidate Consent & Privacy Notice

By applying for this position, you acknowledge and agree that Adecco is conducting recruitment services in connection with RPM Commercial Solutions. You consent to Adecco collecting, using, and sharing your resume, application details, and other relevant employment-related information with RPM Commercial Solutions for the purpose of evaluating your qualifications and considering you for current and future employment opportunities related to this role. Your information will be handled in accordance with applicable privacy laws and Adecco's privacy practices.