CALL CENTER OPERATOR

Compass Group; Brampton; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Call Center Operator, where you will play a crucial role in enhancing patient experiences. This position involves securing meal selections and addressing special requests, ensuring that dietary needs are met with care and attention. You will thrive in a supportive environment that values empowerment and innovation in healthcare dining. With flexible shifts and the potential for full-time opportunities, this is your chance to make a meaningful impact in the community while enjoying competitive pay and benefits. If you are passionate about service and making a difference, we want you on our team!

Benefits

Retirement Plans

Health and Wellness Programs

Discounts

Voluntary Benefits

Qualifications

• Experience in a call center or food service environment preferred.
• Strong customer service skills and ability to handle inquiries.

Responsibilities

• Secure patient meal selections via phone or face-to-face.
• Respond to patient needs and resolve concerns promptly.
• Ensure compliance with dietary restrictions and guidelines.

Skills

Call Center Experience

Food Service Experience

Customer Service Skills

Telephone Etiquette

Education

High School Diploma

Job description

Job Opening: Call Center Operator

Morrison Healthcare has several openings for a Part-Time Call Center Operator position at Cleveland Clinic - Hillcrest, located at 6780 Mayfield Road, Mayfield Heights, OH 44124. We accept online applications only.

Schedule: Part-time, with potential to become full-time. Shifts vary from 6:30 am to 7:30 pm.

Requirements: Some call center or food service experience.

Pay Range: $17.00 to $19.00 per hour.

Join Our Team

Make a difference in people's lives and your community by joining Morrison Healthcare. We foster a culture of opportunity, purpose, and empowerment, transforming healthcare experiences through the Power of Food.

About Morrison Healthcare

Morrison Healthcare is a leading national food and nutrition services provider, serving over 806 hospitals and healthcare systems. With over 65 years of experience, we leverage culinary, nutritional, and operational expertise to enhance healthcare experiences. Recognized as a top workplace and training organization, we are committed to excellence and innovation in healthcare dining.

Job Summary

Responsible for securing patient meal selections and special requests via telephone or face-to-face interactions.

Essential Duties and Responsibilities

• Follow proper telephone etiquette with patients, visitors, and healthcare professionals.
• Offer menu alternatives based on dietary restrictions, allergies, and cultural preferences.
• Respond promptly to patient needs and resolve concerns or report issues.
• Ensure compliance with dietary restrictions and collaborate with nursing to meet patients' food needs.
• Maintain confidentiality and adhere to HIPAA policies.
• Follow health, sanitation, and HACCP guidelines to ensure food safety.
• Complete required reports timely and perform other duties as assigned.

Benefits

Both full-time and part-time employees are eligible for benefits including retirement plans, health and wellness programs, discounts, and voluntary benefits. Full-time positions additionally offer medical, dental, vision, life insurance, disability, and other benefits.

Associates may be eligible for paid or unpaid time off according to law. For specific benefits in certain states or remote work, please refer to the provided links.

Equal Opportunity Employer

Morrison Healthcare, part of Compass Group, is committed to diversity and equal employment opportunities. We maintain a drug-free workplace. Candidates must be able to perform essential functions with or without accommodations. Applications are accepted continuously.