Call Center Operations Admin Coordinator

FedEx Group; Mississauga; On-site; CAD 36,000 - 52,000; Full time

Job summary

FedEx is seeking an interview-position candidate to support station and call centre operations, coordinating administrative tasks and liaising with customers, suppliers, and staff. The role assists a senior manager in achieving departmental goals while requiring proficiency in MS Office and strong communication skills.

The incumbent should be comfortable with varying shifts and completing required training in a PC Windows environment, with bilingual French/English following Quebec residency

Qualifications

• High school diploma or equivalent with secretarial or business college training preferred.
• Two years in a customer contact environment; one year in secretarial/administrative role.
• MS Excel and Word proficiency; PowerPoint preferred.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Support station/call centre operations and management in all office procedures.
• Coordinate all administrative aspects and assist senior manager to meet departmental goals.
• Liaise with internal/external customers, suppliers and employees.
• Perform duties with mandatory testing, training, and PC Windows operation; adapt to varying shifts.

Skills

MS Excel

MS Word

PowerPoint

Communication

Interpersonal

Organizational

PC Windows environment

Education

High school diploma or equivalent

Secretarial courses or business college training

Job description

FedEx is seeking an interview-position candidate to support station and call centre operations, coordinating administrative tasks and liaising with customers, suppliers, and staff. The role assists a senior manager in achieving departmental goals while requiring proficiency in MS Office and strong communication skills.

The incumbent should be comfortable with varying shifts and completing required training in a PC Windows environment, with bilingual French/English following Quebec residency