Ops Agent Admin

FedEx Group; Mississauga; On-site; CAD 36,000 - 52,000; Full time

Job summary

FedEx is seeking an interview-position candidate to support station and call centre operations, coordinating administrative tasks and liaising with customers, suppliers, and staff. The role assists a senior manager in achieving departmental goals while requiring proficiency in MS Office and strong communication skills.

The incumbent should be comfortable with varying shifts and completing required training in a PC Windows environment, with bilingual French/English following Quebec residency

Qualifications

• High school diploma or equivalent with secretarial or business college training preferred.
• Two years in a customer contact environment; one year in secretarial/administrative role.
• MS Excel and Word proficiency; PowerPoint preferred.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Support station/call centre operations and management in all office procedures.
• Coordinate all administrative aspects and assist senior manager to meet departmental goals.
• Liaise with internal/external customers, suppliers and employees.
• Perform duties with mandatory testing, training, and PC Windows operation; adapt to varying shifts.

Skills

MS Excel

MS Word

PowerPoint

Communication

Interpersonal

Organizational

PC Windows environment

Education

High school diploma or equivalent

Secretarial courses or business college training

Job description

This is an interview position. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.