Call Center

CanadaOne Auto Group Inc.; Ottawa; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Ongoing training

Collaborative work environment

Job summary

Orleans Toyota in Ottawa, Ontario is seeking an Appointment Coordinator to join our high-volume, process-driven dealership. You will handle service calls, schedule appointments, and promote maintenance, while maintaining accurate vehicle and customer records.

Fluent in French and English is required. We value proactive, energetic team players who deliver exceptional customer experiences, manage multiple tasks, and strive for continuous improvement in a fast-paced environment.

Qualifications

• Fluent in French and English required.
• Passion for delivering exceptional customer experience.
• Ability to multi-task across computer programs while engaging customers.
• Energetic, growth-minded, and accountable.
• Highly organized with strong prioritization.
• Dealership appointment booking experience preferred.
• Customer service/administrative experience preferred.
• Experience with CDK or Dealermine is an asset.

Responsibilities

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escape customer concerns with the management team using our process
• Conduct Follow-Up calls for Customer Satisfaction

Skills

Bilingual: French/English

Customer experience

Multi-tasking

Proactivity

Integrity

Initiative

Organization

Problem solving

Follow-through

Tools

CDK

Dealermine

Job description

Orleans Toyotais currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments


• Advise and promote recommended scheduled maintenance


• Answer customer inquiries, concerns and provide assistance where needed


• Input and maintain vehicle/customer information in the computer system


• Complete outbound reminder calls and emails to schedule appointments


• Identify and escape customer concerns with the management team usingour process


• Conduct Follow-Up calls for Customer Satisfaction

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Fluent in French and English is required


• Passionfor delivering a consistently exceptional customer experience


• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone


• Energizedby challenges; driven to improve efficiencies, learn and grow


• Proactive self-starterwith a desire for accountability


• Operateswith the highest level of integrity


• Exceptionalinitiative, high energy and positive attitude


• Processdriven with impeccable organization and prioritization abilities


• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment


• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred


• Preferred Previous customer service/administrative experience required


• Experience with CDK or Dealermine an asset

Why We're Awesome:

• Commitmentto an exceptional employee experience


• Employeeand Family Assistance Program


• Collaborativework environment, group support and ongoing training

Orleans Toyota is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at [e-mail] to make your needs known in advance.