Service Appointment Coordinator

Formulafordlincoln; Canada; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Career growth

Dental benefits

Life Insurance

AD&D

EAP

Employee pricing

Free parking

Community involvement

Job summary

Leggat Discovery Ford in Canada seeks an Appointment Coordinator to manage service appointments and support the service team. You will make outbound calls to maximize available hours and maintain CRM data accuracy, while following marketing initiatives and ensuring customer mobility needs are met.

We value reliability and a friendly, persuasive demeanor. Prior call center experience is preferred; automotive background is a plus. This role offers growth opportunities within Leggat Auto Group.

Qualifications

• 1-year experience in a call center environment.
• Outgoing personality and genuine desire to exceed expectations.
• Ability to work independently, punctual and reliable.
• Excellent sales approach and interpersonal communication.
• Ability to learn multiple software applications.

Responsibilities

• Book service appointments that maximize each department's available hours.
• Make outbound calls to existing customers for appointment configuration and follow-ups.
• Maintain daily/weekly/monthly goals and knowledge of marketing initiatives.
• Ensure mobility needs for service customers are met within guidelines.
• Input client data and update activities in CRM.

Skills

Outgoing personality

Sales skills

Customer service

Organizational skills

Job description

Leggat Discovery Ford | Appointment Coordinator | Opened on 08/18/2026 | Pay rate: $19-22 per hour

Leggat Discovery Ford is looking for an Appointment Coordinator! If you have attention to detail and care about exceptional customer service,

Why Work for Leggat Auto Group:

As a large automotive group, you will have access to experienced professionals and unbeatable career growth opportunity.At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

• Career Growth Potential with 12 Dealerships and 600 Employees strong
• Drug, Dental and Extended Health Benefits
• Travel, Life Insurance and AD&D
• LifeWorks Employee Assistance Program (EAP)
• Employee Recognition and Events
• Employee Pricing on Vehicle Purchases and Parts and Services
• Goodlife Membership Discounted Corporate Rate
• Free Parking
• Leggat Care Foundation, we support the communities in which we live and work
• We represent 80% of the Car Manufacturer Brands

Your Role:

• Book service appointments that maximize each retail service department's available hours to sell. You will make outbound calls to existing customers for service appointment configuration, after-service follow-up, and other special programs directed by management.
• Maintain daily/weekly/monthly goals as established by management and maintain current knowledge of all Service and Parts marketing initiatives and product offerings.
• Ensure mobility needs for all service customers are fulfilled within established guidelines and available resources.
• Capture and update customer contact information as per established guidelines and respond to all email and voicemail messages within established guidelines.
• Input client data and update activities in CRM

What you Bring:

• This person requires an outgoing personality and a genuine desire to exceed expectations. Must be able to work independently, are punctual, and reliable.
• 1-year experience in a call center environment
• Dynamic and positive
• Experience in the automotive industry (Not required, but an asset)
• Knowledge and Skills:
• Excellent sales approach, the ability of persuasion
• Excellent planning and organizational skills
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to learn multiple software applications

About Us

Established in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

Additional Information:

Our Company proudlyprovides equal employment opportunities for all employees and applicants. We welcome and encourage applications frompeoplewith disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

This postingrepresentsa current vacancy within our organizationand our intention to hire for this role.

Artificial Intelligence (AI) may be used at any stage of the recruitment process. Bysubmittingyour application, you acknowledge and accept the use of AI as part of the hiring process.

Any misrepresentation of your qualifications, experience, or other aspects of your candidacy during the application, screening, and/or interview process may result in the withdrawal of your application or the rescission of any offer or intended offer of employment.

We do thank all applicants in advance, but only those selected forfurther considerationwill be contacted. Thank you for your interest!