Appointment Coordinator

Lexus LC; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Performance‑Driven Culture

Career Growth

Community

Competitive Pay

Comprehensive Benefits

Professional Development

Modern Facility

Rich Legacy

Job summary

Downtown AutoGroup is seeking an enthusiastic BDC Appointment Coordinator to be the voice of our Downtown Toronto Autoplex. You’ll turn inquiries into booked appointments and drive sales and service through proactive outreach.

In this in-person role, you’ll respond to leads via phone, email, chat, and text, schedule visits for sales and service, and collaborate with the service teams to excite guests about our brands and promotions. Must be able to work days, evenings, and Saturdays.

Qualifications

• High school diploma or equivalent.
• Strong communication skills (written and verbal) with a confident, persuasive demeanor.
• Excellent phone etiquette and the ability to handle high call volumes.
• Proficiency with CRM systems, Microsoft Office Suite, and other basic computer applications.
• Self-motivated with strong organizational and multitasking abilities.
• Must be flexible to work days, evenings, and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound leads via phone, email, chat, and text with professionalism and enthusiasm.
• Make outbound calls to follow up on leads, service reminders, and special promotions.
• Schedule appointments for sales and service departments, ensuring accuracy and efficiency.
• Build rapport with customers to understand their needs and provide tailored solutions.
• Assist the sales team by pre-qualifying leads and gathering necessary customer information.
• Promote dealership promotions, services, and products to generate interest and increase traffic.
• Maintain a thorough understanding of the dealership’s inventory, services, and offers to effectively communicate with customers.
• Contact customers for service appointment reminders, recalls, and follow-ups to ensure satisfaction.
• Help customers understand the benefits of regular maintenance and schedule appropriate services.
• Collaborate closely with our service teams, setting them up for success with well-prepared, excited guests.
• Accurately input and update customer information in the CRM system.
• Track and report lead activity, conversion rates, and appointment outcomes to the BDC Manager.
• Identify opportunities for process improvements and contribute to team success.
• Deliver exceptional service that fosters trust and long-term customer relationships.
• Address customer questions and concerns promptly, escalating issues when necessary.
• Continuously learn about our brands and promotions to provide accurate, enticing information.

Skills

strong communication

phone etiquette

CRM proficiency

self-motivated

organizational skills

flexible scheduling

Education

High school diploma

Tools

Microsoft Office

Job description

Business Development Center (BDC) Appointment Coordinator - Be the Voice of Excitement at Downtown AutoGroup!

At the innovative Downtown AutoGroup, we’re not just answering phones – we’re opening doors to automotive dreams. Our Business Development Center is the first point of contact for many of our guests, and we’re looking for someone extraordinary to join our team. Take a look at our unique approach and see for yourself!

Why we need you

In a world where first impressions are everything, you’re our secret weapon. Your talent for turning a simple inquiry into an irresistible invitation isn’t just about booking appointments – it’s about creating anticipation, building trust, and setting the stage for lasting relationships. Without your magic touch, we risk being just another dealership lost in the noise. With you, we become the must‑visit destination for anyone dreaming of their next vehicle.

You are the crucial first point of contact for our potential guests. Without you, many people might never experience the exceptional service Downtown AutoGroup’s dealerships offer. Your communication skills, enthusiasm, and ability to connect are essential in turning inquiries into dealership visits and, ultimately, satisfied customers.

Here’s what you’ll be doing

As our BDC Appointment Coordinator, you’ll be the voice of Downtown AutoGroup, creating memorable first impressions, turning inquiries into opportunities, and playing a pivotal role in driving sales and service success. You’ll blend your communication prowess with your passion for automotive excellence, ensuring every interaction leaves our guests eager to visit us in person.

Customer Engagement & Lead Management

• Respond promptly to inbound leads via phone, email, chat, and text with professionalism and enthusiasm.
• Make outbound calls to follow up on leads, service reminders, and special promotions.
• Schedule appointments for sales and service departments, ensuring accuracy and efficiency.
• Build rapport with customers to understand their needs and provide tailored solutions.

Sales Support

• Assist the sales team by pre‑qualifying leads and gathering necessary customer information.
• Promote dealership promotions, services, and products to generate interest and increase traffic.
• Maintain a thorough understanding of the dealership’s inventory, services, and offers to effectively communicate with customers.

Service Department Support

• Contact customers for service appointment reminders, recalls, and follow‑ups to ensure satisfaction.
• Help customers understand the benefits of regular maintenance and schedule appropriate services.
• Collaborate closely with our service teams, setting them up for success with well‑prepared, excited guests.

CRM & Reporting

• Accurately input and update customer information in the CRM system.
• Track and report lead activity, conversion rates, and appointment outcomes to the BDC Manager.
• Identify opportunities for process improvements and contribute to team success.

Customer Satisfaction

• Deliver exceptional service that fosters trust and long‑term customer relationships.
• Address customer questions and concerns promptly, escalating issues when necessary.
• Continuously learn about our brands and promotions to provide accurate, enticing information.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• High school diploma or equivalent.
• Strong communication skills (written and verbal) with a confident, persuasive demeanor.
• Excellent phone etiquette and the ability to handle high call volumes.
• Proficiency with CRM systems, Microsoft Office Suite, and other basic computer applications.
• Self‑motivated with strong organizational and multitasking abilities.
• Must be flexible to work days, evenings, and Saturdays as scheduled.

It would be nice if

• You have prior experience in a call centre, BDC, or automotive sales/service environment.
• You are familiar with automotive dealership operations and industry trends.
• You are bilingual.

What we offer

• Performance‑Driven Culture: We celebrate achievements and foster a results‑oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us—we believe in promoting from within.
• Community: Be part of a team that’s passionate about cars in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you’re rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well‑equipped shop that prioritises safety and efficiency at our state‑of‑the‑art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

This is an in‑person role.

Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [e-mail]. Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age.

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.