Café Operations Supervisor & Staff Coach

Compass Group Canada (Beaver) Ltd.; Val Caron; On-site; CAD 22,000 - 32,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a Food Service Supervisor to assist the manager on duty with coordinating activities of associates within the food service department while maintaining high customer service standards.

The role involves supervising multiple food service units, managing staff schedules, hiring and training employees, and ensuring compliance with QA, health and safety, WHMIS, and HACCP guidelines. Canadian work experience is not required.

Qualifications

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Skills

Supervisory skills

Customer service

Communication skills

Microsoft Office

Education

FoodSafe Level 1 Certification

Health and safety knowledge/training

Job description

Compass Group Canada (Beaver) Ltd. is seeking a Food Service Supervisor to assist the manager on duty with coordinating activities of associates within the food service department while maintaining high customer service standards.

The role involves supervising multiple food service units, managing staff schedules, hiring and training employees, and ensuring compliance with QA, health and safety, WHMIS, and HACCP guidelines. Canadian work experience is not required.