CAM013: Mgr Intl Trans

FedEx Express México; Toronto; Sur place; CAD 71 000 - 110 000; Plein temps

Résumé du poste

FedEx Trade Networks Canada seeks an experienced Staff Manager to lead Transportation Services Management in Mississauga. You will oversee staff development, profitability, service quality and admin functions while coordinating with Sales, Customs and Carrier partners.

The role requires a Bachelor’s degree and at least 9 years in Customs/Brokerage, strong leadership, and proficiency in MS Office. Monday to Friday, 8AM-4PM, with focus on customer service and cost control.

Qualifications

• Bachelor’s degree required.
• Minimum 9 years of experience in a relevant field, preferably Customs and Brokerage.
• Strong communication, negotiation and leadership skills.
• Proficient with MS Office and Microsoft Outlook.
• Knowledge of Canada customs and brokerage industry and internal operating systems.

Responsabilités

• Selects, trains, motivates and develops high-caliber staff.
• Manages Customer Service for Imports/Exports and implements quality improvements from feedback.
• Collaborates with Sales, Route Development Managers and Business Development Managers to grow business.
• Maintains and issues quotes; informs price changes to Sales and BDMs.
• Oversees profitability, cost control and vendor/payables processes.
• Provides HR support and maintains client relationships.

Connaissances

Leadership

Financial analysis

Negotiation

Multi-tasking

Communication

Formation

Bachelor’s Degree

Outils

MS Office

Microsoft Outlook

Description du poste

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 10-13-26 Posting Close Date: 11-12-2026 Job Family: FTN: Transportation Services Management Position Summary: Total Base Pay Range - $70,660.00 - $110,406.00 CAD Annual Monday - Friday: 8AM to 4PM

STAFF MANAGEMENT & DEVELOPMENT

• Selects, trains, motivates and develops high caliber staff
• Ensures that all employees receive cross training annually and on an on-going basis as required
• Manages Customer Service for Imports/Exports, by having daily discussions, monthly department meetings and implementing quality improvements based on customer’s feedback
• Works with direct reports to build and meet division objectives
• Troubleshoots any problems that cannot be resolved by your direct reports
• Clearly communicate company direction, policies and procedures to the department as required

PROFITABILITY – REPORT AND SUPPORT RECORDS

• Meets Regional DOI quarterly as per budget
• Regularly reviews direct expenses and provides proactive suggestions on ways to reduce expenses
• Manages & ensures internal processes for profit, payables reconciliation & receivables are handled promptly by working daily with RSP’s/vendors etc. to make sure profits are maintained and are up to date
• Maintains contacts with carriers/vendors to upkeep service levels and monitor/control costs
• Manages Central Transportation in a productive manner to meet or exceed Budgeted revenues and NOI
• Provides and ensures a high level of client services by maintaining relationships with clients as well as front line personnel with carriers, Federal Agencies and FedEx offices / RSP’s worldwide

SERVICE QUALITY

• Develops SQI Indicators and ensures that there are less than 10 % of service failures
• Continually modifies department structure and workflow to optimize effectiveness and efficiency as required
• Establishes daily contact with associates to evaluate how they react to solving problems
• Liaises with clients/customers daily for feedback to measure satisfaction levels and improvement areas
• Ensures that customer transportation priorities and specifications are met
• Negotiates services, rates and space requirements for problem shipments
• Anticipates, identifies and resolves issues that could impact service to customers

BUSINESS DEVELOPMENT / ADMINISTRATION

• Provides and ensures a high level of client service by maintaining relationships with clients as well as with front line personnel of carrier/vendors and Federal agencies
• Works directly with Sales, Route Development Managers and Business Development Managers to grow business in line with the budget
• Maintains and issues quotes as required
• Advises of price changes so Sales, RDMs and BDMs can update their quotes
• Liaises with customers to obtain any other prospective business on a regular basis
• Works with the Toronto Customs Department to convert freight business from existing Customs accounts
• Collaborates with the Freight Departments in Vancouver and Montreal to develop mutually profitable business
• Teams with other OPCO's to enhance business referrals from these groups
• Makes sure that our DTS (Duty and Tax Discrepancy Report) report is always met by the weekly deadlines, and works with team members to reduce DTS items
• Ensures that file billing and vendor payables are within the established guidelines

PROVIDES SALES, HR SUPPORT

• Assists with rush quotations and joint sales calls, Toronto sales, helps solve service issues
• Supports various HR initiatives and training programs for team members

FREIGHT ACCOUNTING, ACCOUNTS RECEIVABLE, SUPPORT CLAIMS

• Monitors Job Cost Sheets and files profit
• Assists with Freight Accounting disputes
• Supports collections with regards to billing disputes
• Obtains support claims documents from the customer, warehouse and trucker/carrier and send to Seattle
• Bachelor’s Degree Required
• Minimum 9 years of experience in relevant field preferably in Customs and Brokerage industry
• Well versed with MS Office and Microsoft Outlook
• Transport Canada Authorized Cargo Representative (ACR), CIFFA, CITT, IATA, FIATA an asset
• Strong communication skills for negotiation & reconciliation, and ability to analyze Financial Statements
• Must have good leadership, problem solving, multi-tasking, customer service, team-building & organizational skills
• Well versed with Customs and Brokerage industry Internal operating systems, Operations guidelines in Canada and Worldwide, Canada Credit policy

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.