CAC066: Release Analyst

FedEx Trade Networks Transport and Brokerage; Toronto; On-site; CAD 36,000 - 53,000; Full time

Job summary

FedEx Trade Networks Canada is seeking a Customs Release professional to gather documentation, assess entries for clearance and monitor transactions through CBSA release processes. This role emphasizes attention to detail and strong customer service.

Requirements include a High School Diploma and at least 1 year in Customs Brokerage or related fields, with proficient MS Office/Outlook and AS 400 system knowledge. This on-site position runs Monday to Friday, 8 AM to 4 PM.

Qualifications

• High School Diploma required.
• Minimum of 1 year experience in a related field of Customs Brokerage and Release.
• Excellent communication, organization, inter-personal, problem solving skills are required.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system.
• Ability to interact with a wide range of customers, carriers and brokers.

Responsibilities

• Gathers information, assesses documentation and processes entries for clearance.
• Monitors transactions for rejects, acceptance and release.
• Records data in broker system and transmits entry to CBSA to obtain release of shipment.
• Ensures all data is correct as per documentation/notice from carrier and/or customer.
• Responds to all customer queries and provides excellent customer service.
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel.

Skills

Communication

Organization

Inter-personal

Problem solving

Customer service

Education

High School Diploma

Tools

MS Office

Outlook

AS 400

Job description

Company:

FedEx Trade Networks Canada

Address:

5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada

Scheduled Weekly Hours:

37.5

Worker Type:

Employee

Posting Start Date:

10-27-26

Posting Close Date:

11-26-2026

Job Family:

FTN: Release & Classification Support

Position Summary:

**Total Base Pay Range - $35,587.50 - $53,484.00 CAD Annual

Monday - Friday: 8AM to 4PM**

CUSTOMS RELEASE

• Gathers information, assesses documentation and processes entries for clearance
• Monitors transactions for rejects, acceptance and release
• Records data in broker system and transmits entry to CBSA to obtain release of shipment
• Ensures all data is correct as per documentation/notice from carrier and/or customer
• Responds to all customer queries and provides excellent customer service
• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel

OTHER DUTIES

• Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with
• Maintains a general inventory of supplies and necessities
• Checks all incoming faxes and distributes to the correct department/personnel
• Performs any other duties as advised by the Supervisor/Manager
• High School Diploma required
• Minimum of 1 year experience in a related field of Customs Brokerage and Release
• Ability to understand and interpret documentation related to the Customs Brokerage field.
• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system
• Excellent communication, organization, inter-personal, problem solving skills are required
• Ability to interact with a wide range of customers, carriers and brokers

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.