Bylaw Compliance Clerk - Administrative & Public Inquiries

City of Vernon; Vernon; On-site; CAD 70,000 - 76,000; Full time

Job summary

City of Vernon is seeking a Detail-oriented Bylaw Compliance Clerk to support the Bylaw Compliance section at the Parkade Building. The role involves data entry, preparing correspondence, and assisting with enforcement coordination.

Reporting to the Manager, Protective Services, you will handle inquiries by phone, in person, and mail, and maintain confidential records while coordinating with officers and other divisions. This is a full-time position with standard 35-hour weeks.

Qualifications

• Typing speed of 45 wpm is required.
• Proficient with Word & Excel and Tempest.
• Ability to interpret bylaw legislation for clients.
• Strong diplomacy and interpersonal skills.
• De-escalation and conflict management abilities.
• Accurate, detail-oriented data entry and data checks.
• Knowledge of tracking systems and data processing.
• Ability to work independently and stay organized.
• Must obtain acceptable police check and RCMP clearance.

Responsibilities

• Review bylaw compliance information for conformity with standards and enter into databases.
• Answer inquiries by phone, mail or in-person and refer files to Officers as needed.
• Prepare form letters and ensure copies/attachments meet requirements.
• Review parking, traffic and MTI ticket information for conformity.
• Enter and query ticket appeals and officer decisions in tracking systems.
• Run reports, mail outs related to ticketing systems, balance cash receipting.
• Enter payments, prepare deposits and balance cash systems; maintain float.
• Coordinate officer safety timer checks and liaise with other divisions and authorities.
• Prepare statistical reports and compile information as requested.
• Maintain and protect confidentiality of records and coordinate filing systems.

Skills

Typing 45 wpm

MS Word & Excel

Tempest database

Bylaw knowledge

Diplomacy & interpersonal skills

De-escalation

Data entry accuracy

Tracking systems

Independent work

Organization skills

Police information check

RCMP security clearance

Education

Level 1 Bylaw Enforcement Course

Business Writing courses

Tools

Tempest

Microsoft Word

Microsoft Excel

Job description

City of Vernon is seeking a Detail-oriented Bylaw Compliance Clerk to support the Bylaw Compliance section at the Parkade Building. The role involves data entry, preparing correspondence, and assisting with enforcement coordination.

Reporting to the Manager, Protective Services, you will handle inquiries by phone, in person, and mail, and maintain confidential records while coordinating with officers and other divisions. This is a full-time position with standard 35-hour weeks.