Bylaw Compliance Clerk

City of Vernon; Vernon; Vor Ort; CAD 70.000 - 76.000; Vollzeit

Zusammenfassung

City of Vernon is seeking a Detail-oriented Bylaw Compliance Clerk to support the Bylaw Compliance section at the Parkade Building. The role involves data entry, preparing correspondence, and assisting with enforcement coordination.

Reporting to the Manager, Protective Services, you will handle inquiries by phone, in person, and mail, and maintain confidential records while coordinating with officers and other divisions. This is a full-time position with standard 35-hour weeks.

Qualifikationen

• Typing speed of 45 wpm is required.
• Proficient with Word & Excel and Tempest.
• Ability to interpret bylaw legislation for clients.
• Strong diplomacy and interpersonal skills.
• De-escalation and conflict management abilities.
• Accurate, detail-oriented data entry and data checks.
• Knowledge of tracking systems and data processing.
• Ability to work independently and stay organized.
• Must obtain acceptable police check and RCMP clearance.

Aufgaben

• Review bylaw compliance information for conformity with standards and enter into databases.
• Answer inquiries by phone, mail or in-person and refer files to Officers as needed.
• Prepare form letters and ensure copies/attachments meet requirements.
• Review parking, traffic and MTI ticket information for conformity.
• Enter and query ticket appeals and officer decisions in tracking systems.
• Run reports, mail outs related to ticketing systems, balance cash receipting.
• Enter payments, prepare deposits and balance cash systems; maintain float.
• Coordinate officer safety timer checks and liaise with other divisions and authorities.
• Prepare statistical reports and compile information as requested.
• Maintain and protect confidentiality of records and coordinate filing systems.

Kenntnisse

Typing 45 wpm

MS Word & Excel

Tempest database

Bylaw knowledge

Diplomacy & interpersonal skills

De-escalation

Data entry accuracy

Tracking systems

Independent work

Organization skills

Police information check

RCMP security clearance

Ausbildung

Level 1 Bylaw Enforcement Course

Business Writing courses

Tools

Tempest

Microsoft Word

Microsoft Excel

Jobbeschreibung

City of Vernon

Bylaw Compliance Clerk

Job Requisition: JR-2026-275 Bylaw Compliance Clerk (Regular) (Open)
Job Family: CUPE
Start Date: 2026-10-14
End Date: 2026-10-29
Primary Posting: No
External Posting URL: External Posting URL
Internal Closing Date: Oct 22, 2026
External Closing Date: Oct 29, 2026
Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.
Hourly Rate: 39.51
Minimum Weekly Hours: 35
Reporting to the Manager, Protective Services, this position provides a variety of administrative services that support the Bylaw Compliance section.

Duties Include:

• Reviews bylaw compliance information provided by Officers for conformity with established standards and enters the same into database applications following established protocols and procedures.
• Answers general inquiries and interprets common bylaw legislation information to clients by telephone, written, and in-person in accordance with procedure and policy and makes file referrals to Officers or other divisions as necessary.
• Prepares form letters for Manager’s signature and ensures that requirements for file copies and attachments are met prior to mail out.
• Reviews parking, traffic (Bylaw Offence Notice), and MTI ticket information received, for conformity with established standards and procedures.
• Enters and queries ticket appeals and Screening Officer decisions within the automated tracking systems and responds to client enquiries.
• Runs and analyzes reports, prepares mail outs related to the ticketing systems, and ensures conformity with established procedures.
• Enters payments, prepares bank deposit and balances cash receipting system. Maintains float for cash receipting system.
• Monitors Bylaw Compliance radio communications and coordinates critical officer safety timer checks for officers conducting field operations.
• Prepares a variety of statistical reports and compiles information as requested.
• Inputs data into the appropriate system in accordance with established procedures; composes letters and correspondence as requested. Advises the Manager where there appear to have been data or data entry discrepancies between Finance, RCMP or other departments and the Bylaw section.
• Maintains and coordinates complaint and operational filing systems.
• Refers enforcement matters to the Manager, appropriate authority, and/or Bylaw Compliance Officers as required.
• Maintains and protects the confidentiality of certain records and information, exercising considerable public relations tact.
• Liaises with other City divisions, enforcement authorities, and other community organizations in referring complaints, providing information and assisting with the coordination of cooperative enforcement programs.
• Reviews local advertising mediums to assess compliance with relevant City bylaws and initiates enforcement action by other bylaw staff when required.
• Complies with WCB regulations, identifies safety concerns, and actively participates in corporate safety programs.
• Performs other related duties as assigned.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Knowledge, Skills and Abilities:

• Ability to type 45 correct words per minute.
• Proficient using Microsoft Word & Excel and related data base applications such as Tempest.
• Demonstrated ability to interpret common bylaw legislation to clients.
• Considerable diplomacy and exceptional interpersonal skills.
• Skilled in de-escalating public interactions in a calm and empathetic manner.
• Ability to conduct detail oriented data entry and to check data for conformity to ensure compliance.
• Knowledge of the implementation and processing requirements of the various tracking systems.
• Ability to work independently.
• Demonstrated organization skills.
• Ability to obtain and maintain an acceptable police information check.
• Ability to obtain an RCMP enhanced security clearance.

Preferred Education and Experience:

• Level 1 Bylaw Enforcement and Investigative Skills Course.
• Completion of courses in verbal de-escalation, crisis prevention, or non-violent confrontation management.
• Formal training in Business Writing.
• Minimum two years recent experience in office administration.

Worker Sub-Type: Permanent
Location: Parkade Building
Time Type: Full time
Supervisory Organization: Bylaw Compliance Team