Business Systems Analyst - AI Chatbot

BeachHead; Toronto; On-site; CAD 94,833 - 113,789; Full time

Job summary

A leading recruitment agency is seeking a Business Systems Analyst specializing in AI-driven chatbot solutions. You will work closely with FX traders to gather requirements, translate them into workflows, and manage documentation. Ideal candidates possess strong knowledge in AI, previous experience in banking or capital markets, and proficiency in JIRA and Confluence. The position offers a competitive pay rate ranging from $68.84/hr to $82.60/hr in Toronto, Ontario.

Qualifications

• Strong conceptual understanding of AI and agentic design.
• Proficient in documenting system integration points.
• Previous experience in banking or capital markets preferred.

Responsibilities

• Gather requirements from FX traders and Capital Markets stakeholders.
• Translate business needs into chatbot workflows.
• Manage user stories and track progress using JIRA.
• Develop documentation covering chatbot behaviors.
• Collaborate with technical teams for chatbot deployment.

Skills

Understanding of Large Language Models (LLMs)

Familiarity with Foreign Exchange workflows

Experience with conversational interfaces

Business Systems Analyst experience

Creating process flow diagrams

Tools

JIRA

Confluence

Job description

Are you experienced in AI-driven solutions and financial markets? Apply Now!

Working with one of our top financial clients, this role calls for a Business Systems Analyst - AI Chatbot. This position involves supporting a cutting-edge chatbot project within the Capital Markets domain, working closely with FX traders and pricing systems to enhance user engagement and process automation.

Pay rate range (CAD): $68.84/hr – $82.60/hr

Responsibilities

• Engage with FX traders and Capital Markets stakeholders to gather comprehensive requirements
• Translate business needs into chatbot workflows and feature specifications
• Manage user stories and track progress using JIRA
• Develop and maintain detailed documentation in Confluence, covering chatbot behaviors and system integration points
• Collaborate with technical teams to ensure seamless chatbot implementation and deployment

Desired Skill-Set

• Strong conceptual understanding of Large Language Models (LLMs), Rule-Based Systems (LLPs), and agentic AI design (hands-on experience not required)
• Familiarity with Foreign Exchange (FX) workflows and trading processes
• Experience with conversational interfaces and user-facing trade execution platforms
• Previous Business Systems Analyst experience in banking, FX, or capital markets environments
• Proficiency in creating process flow diagrams and documentation

Nice to Have

• Basic SQL knowledge
• Strong communication skills with the ability to articulate technical concepts
• Banking industry experience with AI and LLM knowledge
• Curiosity about data flows and AI model behavior
• Ability to effectively communicate complex technical topics during interviews

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.