Business Systems Analyst

Chartright Air; Mississauga; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Chartright Air seeks an Application Administrator to enhance ERP systems and vendor management in a hybrid role. The ideal candidate has a Bachelor of Commerce and five years of relevant experience, coupled with strong analytical and problem-solving skills. Join a dynamic team committed to excellence in the aviation industry.

Benefits

100% company-paid extended health and dental coverage

RRSP/DPSP matching program

Employee discounts for family

Qualifications

• Minimum five years experience in a similar role.
• Knowledge of project methodologies and documents.
• Experience managing enterprise-level systems.

Responsibilities

• Provide day-to-day application administration of ERP systems.
• Manage vendor support relationships and evaluate performance.
• Document business processes and provide analytics support.

Skills

Project management

Business acumen

Problem-solving

Analytical skills

Relationship management

Communication

Negotiation

Collaboration

Customer-orientation

Education

Bachelor of Commerce

Tools

SAP R3

SQL

ETL technology

Job description

Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

Why Chartright:

• Make an Impact: Play a crucial role in shaping the future of a rapidly growing company in an exciting and dynamic industry
• Join a Winning Team: Be part of a talented, people-focused team committed to delivering exceptional service
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to achieve tangible results
• Career Growth: Access unparalleled opportunities for both personal and professional development
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families
• Plan for the Future: Benefit from our generous RRSP/DPSP matching program

What YOU will do:

• Provide day-to-day application administration and maintenance of core ERP systems
• Coordinate development resources both internal and external to further the effectiveness of commercial enterprise systems, middleware and ETL systems in supporting business processes
• Manage vendor support relationships and identifies and evaluate vendor adherence to SLAs, cost, and performance expectations
• Proactively review business functions, processes, and workflows to identify solutions and opportunities which could improve business performance and efficiencies by leveraging or customizing software
• Identify new opportunities for improvement based on changes in business requirements, processes, or technologies
• Responsible for managing enterprise application upgrades, module additions, rollout plans, and ensuring continuous uptime
• Provide insightful reports and data analytics support to stakeholders
• Document business requirements, business cases, processes, and training material
• Develop business process/workflow models for core business and technology processes
• Provide support and development to staff on business applications and processes
• Handle occasional after-hours work and occasional emergency call outs
• This is a hybrid role

What you bring:

• Bachelor of Commerce or other related field combined with a minimum of five years experience in a similar role
• Experience and exposure to project methodologies and documents (e.g., Project Schedules, Test Cases, etc.)
• Demonstrated experience managing a range of enterprise-level systems
• Strong business acumen and previous experience in business processes reengineering
• Knowledge and experience with Enterprise Software Solutions such as SAP R3
• Strong understanding of relational database systems, SQL, and data analytics
• Extensive experience in leveraging ETL technology to combine divergent datasets
• Business intelligence and reporting capabilities are a definite asset.
• Strong problem-solving and analytical skills
• Strong relationship management, communication, negotiation, collaboration, and interpersonal skills
• A proactive approach and positive mindset combined with a customer-orientation

We will consider an equivalent combination of education and experience.

Join us and let's shape the future of aviation together!

Internal, qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail] .

We thank all who apply, however only those who meet the qualifications will be contacted.