Sr. Business Systems Analyst

RBC; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

RBC seeks a member of the Insurance Technology Production Support team to oversee vendor operations and ensure compliance with IT governance. The ideal candidate will manage SLAs, monitor vendor performance, and facilitate collaboration across internal teams and external vendors, promoting efficiency and transparency.

Benefits

Leaders who support your development

Opportunities for challenging work

Collaborative and high-performing team

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage relationships with multiple vendors.
• Experience in IT Incident and Service Level Management.

Responsibilities

• Monitor and report on vendor compliance and performance.
• Establish and manage SLAs for IT vendor services.
• Collaborate with internal teams for IT upgrades.

Skills

Communication

Critical Thinking

Decision Making

IT Incident Management

Problem Solving

Teamwork

Job description

Job Summary

Job Description

What is the opportunity?

As a member of Insurance Technology Production Support, you will work with IT and business partners to effectively provide oversight of the Insurance Technology Supplier Oversight Team with Outsourcing arrangements with several IT Vendors

What will do you do?

• Adheres to IT Governance processes
• Ensures Vendor IT follows established best practices for the efficient operation and provision of IT services.
• Establishes SLAs for services, applications and interfaces provided as part of the Vendor engagements.
• Monitors and reports on vendor progress regarding the delivery of contractual obligations. escalating as needed.
• Work closely with internal IT Partners, Business and Vendors to manage technical upgrades.
• Collaborate with Vendors to identify potential risk.
• Maintain dashboards and reports that provide insights into operational performance.
• Ensure proper documentation for audit readiness and transparency.

What do you need to succeed?

Behavioral Competencies

• Dealing with Ambiguity
• Teamwork & Cooperation
• Analytical Thinking

Process Knowledge

• Incident and Problem Management
• Change Management
• Service Level Management
• Conflicts and issues resolution and escalation
• Problem-solving mindset.
• Excellent stakeholder engagement and ability to drive collaboration across teams.
• Strong communication and documentation skills to ensure process transparency and knowledge sharing.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

* Leaders who support your development through coaching and managing opportunities.

* Ability to make a difference and lasting impact.

* Work in a dynamic, collaborative, progressive, and high-performing team.

* Opportunities to do challenging work.

* Opportunities to build close relationships with clients.

Job Skills

Communication, Critical Thinking, Decision Making, IT Incident Management, Problem Solving, Teamwork

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-02

Application Deadline:

2025-06-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.