Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)

WCG Services; Ottawa; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary $55,000 to $60,000

Learning and development opportunities

Generous time off policy

Diverse and inclusive workplace

Job summary

WCG Services in Ottawa, ON is seeking a Business Support Specialist for a fixed-term role starting Nov 1, 2026, with status ending Feb 2, 2027. The position ensures contract management support, data analysis, and collaboration with internal and external stakeholders to improve program efficiency and outcomes.

The role requires 3+ years in office administration, bilingual English/French, and strong organizational skills.

Qualifications

• 3+ years’ experience in office management or administration.
• Bilingual in English and French.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, diplomacy, and interpersonal skills.
• Able to work independently with minimal supervision.
• Solid problem solving, prioritizing, and multi-tasking skills.
• Confidentiality and codes of conduct; must submit for a criminal record check.
• Willing to travel to Peel, York, Toronto and Ottawa regions.

Responsibilities

• Perform administrative tasks and provide general support for the Contract Management team.
• Draft communications to external partners in both official languages.
• Coordinate logistics and provide administrative support for events (in-person and virtual).
• Organize file management and improve efficiencies in document storage infrastructure.
• Prepare and analyze reports and share with the appropriate team members.
• Support continuous improvement initiatives to boost program efficiency and client outcomes.
• Monitor reporting and contractual compliance; act as internal contact for partner relations.

Skills

Office management

Administration

Bilingual EN/FR

Customer service

Independent work

Tools

Microsoft Office

Excel

Social media

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Ottawa, ON

Status: Fixed Term Until February 2nd, 2027

Anticipated Start Date: November 1st, 2026

Travel Expectations: May require some travel across Ottawa region

Like WCG, you believe in the power of work, As a Business Support Specialist you'll play an integral role in supporting the team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes.

What you’ll do

• Perform administrative tasks and provide general support for the Contract Management team
• Draft communications to external partners in both official languages
• Coordinate logistics and provide administrative support for events (in-person and virtual)
• Organize file management and improve efficiencies in document storage infrastructure
• Prepare and analyze reports and share with the appropriate team members
• Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives
• Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes
• Review reporting and monitor performance and contractual compliance
• Act as the internal contact and maintain key partner contacts database and relationships
• Liaise with key collaborators on behalf of the organization

Qualifications

What you bring

• 3+ years’ experience in office management or administration
• Previous experience in a service-related industry; experience in Employment Services an asset
• Bilingual in English and French
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Excellent customer service, diplomacy, and interpersonal skills
• Able to maintain composure during difficult and high-pressure situations
• Must be able to work independently with minimal supervision
• Excellent communication skills
• Above average administrative and organizational skills
• Solid problem solving, prioritizing, and multi-tasking skills
• Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Flexibility: able to work travel to different locations across Peel, York, Toronto and Ottawa region as required

Additional Information

What we offer

• Competitive salary of $55,000 to $60,000 per year
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.