Team Lead - Fixed Term

WCG Services; Kelowna; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

RRSP matching 2.5%

Learning and development

Work-life balance

Job summary

WCG Services in Kelowna is seeking a WorkBC Team Lead to oversee day-to-day centre operations, support staff, and ensure high-quality, accessible services for clients and communities. This fixed-term 6-month role focuses on people leadership, operational oversight, and delivering strong client outcomes.

You will supervise a small team, guide staff development, and coordinate with partners to maintain effective service delivery while meeting performance goals and organizational values.

Qualifications

• Minimum supervision experience with proven leadership and communication skills.
• Ability to lead a team of 10 or fewer, provide performance feedback.
• Successful completion of criminal record checks per ministry and WCG.
• Knowledge of confidentiality and professional codes of conduct.
• Excellent communication, diplomacy, interpersonal, teamwork and problem-solving.
• Computer software proficiency, especially Microsoft Office Suite.

Responsibilities

• Lead day-to-day centre operations and support staff.
• Ensure accessible services and client support.
• Coordinate communication with staff, leadership, employers, providers and partners.
• Supervise and support centre staff; back up Centre Manager as needed.
• Assist with recruiting, onboarding and training per WCG processes.
• Conduct 1-1 coaching, feedback, and performance discussions.
• Support probationary and annual performance reviews.
• Foster cross-functional team collaboration to drive performance.
• Align team training with KPIs and report updates weekly.

Skills

Supervision experience

Leadership & communications

Performance feedback

Criminal record checks

Confidentiality & codes

Communication & teamwork

Microsoft Office Suite

Education

Post-secondary certificate/degree in related field

CCDP Certification

Tools

Microsoft Office Suite

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location

Kelowna

Status: 6 months Fixed Term

About The Role

As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What You'll Do

• Ensure strong, clear, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service delivery
• Maintain and ensure accountability is in place while implementing a person-centred, culturally safe and inclusive focus
• Supervise and support Centre staff with the day-to-day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process
• Responsible for one-to-one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
• Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
• Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly

Qualifications

What you bring

• Previous supervision experience
  • The Team Lead must demonstrate experience using strong leadership and communication skills in supervising a team of 10 or less
  • These skills should include the delivery of performance feedback and performance management practices
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG
• Solid understanding of confidentiality and other professional codes of conduct
• Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills
• Computer software knowledge and skill at using Microsoft Office Suit

Preferred Criteria

• Previous experience working in WorkBC or employment focused programs
• Knowledge of the local labour market, community resources, government social service programs, job search techniques, career development and issues related to the unemployed
• Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
• Preferred bilingual in French and English or a second language also considered an asset
• CCDP Preferred

Additional Information

What we offer

• Competitive salary range of $65,000 - $70,000 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGWORKBCKEL

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, Tell us in your application why you believe you would be a great fit.