Service Centre Outbound Specialist (Bilingual)

WCG Services; Toronto; On-site; CAD 49,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Learning & development opportunities

Generous time off policy

Inclusive workplace

Job summary

WCG Services in Toronto is seeking a Service Centre Outbound Specialist to join the Claims Team. This fixed-term role focuses on obtaining and processing Checkpoint Claims, supporting program outcomes, and connecting clients with the right supports.

You will audit and document interactions, maintain confidential records, and collaborate with internal teams to improve data quality and performance across the network. Start date August 2026 with end date December 31, 2026.

Qualifications

• Strong auditing background and data entry experience.
• Bilingual (English and French).
• Minimum 2-3 years’ experience in a similar role in a service-oriented organization.
• Proficient in MS Office, especially Excel and Word.
• Detail oriented with a high level of accuracy.
• Ability to adapt to change and maintain confidentiality.
• Capable of staying composed in high-pressure situations.
• Results-driven with problem-solving and organizational skills.

Responsibilities

• Connect with clients through high-volume outbound outreach via phone, text, and email.
• Verify, process and update key client information and outcomes.
• Support Employment Ontario providers with data quality and reporting.
• Maintain accurate records of client interactions in line with standards.
• Collaborate with internal teams to share insights and resolve issues.
• Contribute to various operational initiatives and project work.
• Be the primary contact for outbound engagement and outcome tracking.
• Process client and employer financial support claims.

Skills

Auditing

Data entry

Outbound outreach

Client communication

Record keeping

Regulatory compliance

Project coordination

Adaptability

Attention to detail

Confidentiality

Education

Bachelor’s/College equivalent

Tools

MS Office (Excel, Word)

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Onsite - Toronto, ON

Status: Fixed Term

Application Deadline: August 4th, 2026

Anticipated Start Date: August 2026

Contract End Date: December 31st, 2026

The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.

What you'll do

• Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
• Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.
• Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.
• Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.
• Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.
• Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.
• Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.
• Process client and employer financial support claims
• Demonstrate flexibility to be able to change activities based on changing requirements and business needs

Qualifications

What you bring

• Strong auditing background and data entry experience
• Bilingual (English and French)
• Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
• Proficient in MS Office especially Excel and Word
• Detail oriented with a high level of accuracy
• Ability to adapt to change
• Understanding of the needs of a highly confidential environment
• Able to maintain composure during difficult and high-pressure situations
• Results driven with creative approach to idea generation and problem solving
• Excellent organizational and time management skills
• Ability to working in fast paced environment with changing workload

Preferred Criteria

• Knowledge of the Employment Services industry

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

• Competitive salary of $54,632 per year
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!