Business Solutions and Operations Analyst

BGIS; Markham; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Solutions and Operations Analyst to enhance service delivery and compliance processes. This role involves data verification, reporting, and analysis, alongside supporting clients and internal teams. The ideal candidate will possess strong data management skills, proficiency in MS Office, and a keen attention to detail. Join a diverse and inclusive team that values innovation and efficiency, contributing to impactful projects that drive business success. This is a fantastic opportunity to grow within a dynamic environment while making a meaningful difference.

Qualifications

• 1-3 years of relevant experience in service delivery and compliance.
• Strong data management skills, including reporting and analysis.
• Community college diploma or equivalent training required.

Responsibilities

• Provide account operations support to clients and resolve conflicts.
• Compile and analyze operational and financial data for client teams.
• Assist in developing policies, processes, and training materials.

Skills

Service Delivery

Compliance Requirements

RealSuite System

Data Management

MS Excel

MS PowerPoint

MS Word

Problem-Solving

Attention to Detail

Effective Communication

Education

Community College Diploma

RPA Certification

CET Certification

Tools

RealSuite System

MS Excel

MS PowerPoint

MS Word

Job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our team of over 6,500 professionals globally, we focus on enabling innovation through our services and actively seek new opportunities to benefit our clients' businesses. We manage over 320 million square feet of client portfolios across 30,000+ locations worldwide. More information is available at www.bgis.com.

Position Overview

The Business Solutions and Operations Analyst is responsible for data verification, reporting, analysis, system configurations, gathering business requirements, Pcard management, and accurate invoicing for BGIS clients.

Key Duties & Responsibilities

1. Provide Account Operations & Systems support to BGIS Clients and Client Account Teams.
2. Resolve problems/conflicts and maintain open communication, including providing regular reports in response to escalations.
3. Recommend solutions and implement appropriate actions for issues.
4. Seek efficiencies by recommending and implementing best practices and collaborating with internal teams.
5. Participate in developing corporate programs and new system releases.
6. Work closely with project management and development teams to ensure client requirements are met for system enhancements.
7. Assist in developing, documenting, and reviewing policies, processes, training materials, and work instructions.
8. Create forms and corresponding training materials for organizational use.
9. Maintain corporate program tools related to performance and service delivery, including Asset and Halocarbon Programs.
10. Upload documents, forms, and submissions to internal portals for review by client teams.
11. Compile and analyze operational, financial, and KPI data to support client teams.
12. Update process documents, including work instructions, forms, and policies.
13. Participate in special projects and ad hoc analyses as needed.
14. Verify accuracy of compliance data from all client business groups and product lines.
15. Prepare and distribute reports, highlighting non-compliance and tracking issues to resolution.
16. Provide training to Operations team members on compliance data requirements.
17. Review compliance data to identify inefficiencies and inaccuracies.
18. Support the development and implementation of compliance processes.
19. Stay informed of external compliance requirements to support related initiatives.
20. Coordinate with Regional Leaders to provide metrics that drive business goals such as WIP, Work Order Management, and Operational Approvals.
21. Ensure prompt closure of Work Orders to shorten billing cycles.
22. Perform other duties as assigned.

Knowledge & Skills

• Previous experience in Service Delivery.
• Understanding of external compliance requirements.
• Knowledge of RealSuite System.
• Community college diploma or equivalent training (e.g., RPA, CET).
• 1-3 years of relevant experience.
• Knowledge of quality management practices.
• Proficiency in MS Excel, PowerPoint, and Word.
• Strong data management skills, including reporting, verification, and analysis.
• Attention to detail.
• Effective written communication skills.
• Problem-solving skills.

At BGIS, we value diversity and inclusion as key drivers of our success. We are committed to an inclusive recruitment process, providing equal opportunities for individuals of all backgrounds, and fostering a diverse organizational culture.