Business Services Manager

Oaks Retirement Village; Wallaceburg; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Oaks Retirement Village is seeking a compassionate Business Services Manager to oversee office operations and support both residents and staff. The role requires strong organizational skills, experience in senior living, and a commitment to maintaining high standards of care and professionalism.

Qualifications

• Minimum 2 years' experience in senior living, healthcare, or hospitality.
• Experience working with unions and within a Collective Agreement.
• Proficiency with accounting software is essential.

Responsibilities

• Oversee day-to-day office operations.
• Support team leaders with operational and HR functions.
• Ensure compliance with health and safety policies.

Skills

Interpersonal skills

Communication skills

Education

Diploma in Accounting or Financial Administration

Tools

Sage 50

PointClickCare

Job description

We’re Hiring: Business Services Manager (Full-Time, Permanent)

The Oaks Retirement Village

️ Senior Living | Healthcare Administration | Office Management

Are you an organized, compassionate leader who thrives in a people-first environment? The Oaks Retirement Village is looking for a Business Services Manager to join our management team and help support the smooth operation of our warm, welcoming retirement community.

About the Role

As Business Services Manager, you’ll oversee the day-to-day office operations while supporting both residents and our dedicated service team members. From financial administration to employee services, your leadership will help drive a high standard of care, professionalism, and hospitality.

Key Responsibilities

Be the first point of contact for residents, families, and visitors

Maintain accurate accounting records and assist with billing inquiries

Supervise reception and concierge team members

Coordinate resident files, move-ins/outs, and service package updates

Support team leaders and the General Manager with operational and HR functions

Ensure compliance with health & safety policies and collective agreement guidelines

Contribute to a positive, efficient workplace culture

What You Bring

️ Minimum 2 years' experience in senior living, healthcare, or hospitality

️ Experience working with unions and within a Collective Agreement

️ Background in accounting or financial administration (diploma or equivalent experience)

️ Proficiency with Sage 50 or similar accounting software

️ Experience with PointClickCare is a strong asset

️ Strong interpersonal and communication skills

️ A valid Driver’s License and Smart Serve certification

Why Join The Oaks?

At The Oaks Retirement Village, you’ll be part of a team that values compassion, professionalism, and community. We are committed to supporting both our residents and our staff through a culture of respect and growth.

Ready to Apply?

Send your resume and cover letter to [e-mail] or apply through LinkedIn.

Help us make a difference in the lives of seniors — one interaction at a time.

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