Business Process Consultant, ServiceNow Security Operations Solutions

DXC Technology; Ontario; On-site; CAD 90,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Process Consultant specializing in ServiceNow Security Operations. This role involves being the process expert, driving security incident response, and guiding customers through complex implementations. You'll lead workshops, manage project deliverables, and ensure optimal security posture by leveraging ServiceNow's capabilities. If you have a passion for consulting and a strong background in IT Security, this opportunity offers a chance to make a significant impact while working with diverse clients and enhancing their security operations.

Qualifications

• 8+ years of consulting experience in Security Operations or IT Security.
• ServiceNow certifications including CSA and CIS - Security Operations.

Responsibilities

• Support Security Operations and IT Security teams using ServiceNow products.
• Lead customer design workshops and manage multiple complex projects.

Skills

Consulting Experience

ServiceNow Certified System Administrator

Security Operations Knowledge

ITIL Practices

Agile Development

Communication Skills

Interpersonal Skills

Education

ServiceNow Certifications

Bachelor's Degree in IT or related field

Tools

ServiceNow

Visio

PowerPoint

Word

Job description

Business Process Consultant, ServiceNow Security Operations Solutions

Join to apply for the Business Process Consultant, ServiceNow Security Operations Solutions role at DXC Technology

Business Process Consultant, ServiceNow Security Operations Solutions

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Join to apply for the Business Process Consultant, ServiceNow Security Operations Solutions role at DXC Technology

• Be the process expert in how to best support Security Operations and IT Security teams by using ServiceNow’s Security Operations products and adhering to ServiceNow best practices focused on configuration vs. customization
• Driving security incident, vulnerability response, threat intelligence, Configuration Compliance (CC), and Security Posture Control (SPC) process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SecOps Suite, including Configuration Compliance to address misconfigured software by integrating with ServiceNow ITSM and ITOM, and Security Posture Control to optimize an organization’s security posture
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements—from draft to completion
• Guide and advocate for the customer’s needs throughout the engagement
• Support internal unit testing of developed solutions during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Ensure incident data is effectively structured within the response engine, leveraging automation, intelligent workflows, and IT connections to prioritize and resolve threats efficiently
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Manage multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings
  
  

Job Description

What you get to do in this role:

• Be the process expert in how to best support Security Operations and IT Security teams by using ServiceNow’s Security Operations products and adhering to ServiceNow best practices focused on configuration vs. customization
• Driving security incident, vulnerability response, threat intelligence, Configuration Compliance (CC), and Security Posture Control (SPC) process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SecOps Suite, including Configuration Compliance to address misconfigured software by integrating with ServiceNow ITSM and ITOM, and Security Posture Control to optimize an organization’s security posture
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements—from draft to completion
• Guide and advocate for the customer’s needs throughout the engagement
• Support internal unit testing of developed solutions during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Ensure incident data is effectively structured within the response engine, leveraging automation, intelligent workflows, and IT connections to prioritize and resolve threats efficiently
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Manage multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings
  
  

Requirement

• At least 8+ years of consulting experience for complex, global organizations in Security Operations, IT Security, or related business functions
• ServiceNow certifications including a current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - Security Operations certification
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in Security Operations and IT Security functions, while providing thought leadership to relevant sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process, and technology perspective with a focused prowess on implementing technology
• Strong understanding of ITIL practices and how they relate to Security Operations
• Familiarity with leading Security Operations tools and methodologies
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint)
• Experience in analyzing and recommending security operations strategies based on business priorities
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  
  

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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