Business Process Consultant, ServiceNow Security Operations Solutions

DXC Technology Inc.; Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Business Process Consultant, where you will leverage your extensive experience in Security Operations to guide clients in optimizing their IT security processes using ServiceNow’s Security Operations products. This role involves leading design workshops, managing complex projects, and ensuring successful outcomes through effective stakeholder engagement. With a focus on continuous improvement and customer-centric solutions, you will play a pivotal role in transforming security operations for global organizations. If you're passionate about driving change and enhancing security postures, this is the perfect opportunity for you.

Qualifications

• 8+ years of consulting experience in Security Operations or IT Security.
• ServiceNow certifications required for this role.

Responsibilities

• Lead customer workshops and guide them in leveraging ServiceNow SecOps Suite.
• Manage multiple projects and promote continuous improvement practices.

Skills

Consulting Experience

Influencing and Consulting

Communication Skills

Interpersonal Skills

Agile Development

ITIL Practices

Education

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) - Security Operations

Tools

ServiceNow

Visio

Microsoft Word

Microsoft PowerPoint

Job description

Job Description:

What you get to do in this role:

• Be the process expert in how to best support Security Operations and IT Security teams by using ServiceNow’s Security Operations products and adhering to ServiceNow best practices focused on configuration vs. customization.
• Driving security incident, vulnerability response, threat intelligence, Configuration Compliance (CC), and Security Posture Control (SPC) process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SecOps Suite, including Configuration Compliance to address misconfigured software by integrating with ServiceNow ITSM and ITOM, and Security Posture Control to optimize an organization’s security posture.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements—from draft to completion.
• Guide and advocate for the customer’s needs throughout the engagement.
• Support internal unit testing of developed solutions during the development stage of the engagement, in partnership with Technical Resources.
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.
• Ensure incident data is effectively structured within the response engine, leveraging automation, intelligent workflows, and IT connections to prioritize and resolve threats efficiently.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on process.
• Manage multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Requirement:

• At least 8+ years of consulting experience for complex, global organizations in Security Operations, IT Security, or related business functions.
• ServiceNow certifications including a current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - Security Operations certification.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in Security Operations and IT Security functions, while providing thought leadership to relevant sponsors/stakeholders in solving business process and/or technical problems.
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process, and technology perspective with a focused prowess on implementing technology.
• Strong understanding of ITIL practices and how they relate to Security Operations.
• Familiarity with leading Security Operations tools and methodologies.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
• Experience in analyzing and recommending security operations strategies based on business priorities.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.