BDC Service Representative (Performance Toyota)

Performance Cars Ltd.; St. Catharines; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Plan (EAP)

Internal career mobility

Employee events

Job summary

Performance Toyota in St. Catharines is seeking a BDC Service Representative to join their team. The role focuses on courteous customer reception, scheduling, responding to inquiries, and coordinating with Service, Parts and Sales teams to ensure exceptional guest experiences.

The ideal candidate has 1–2 years of dealership experience, a valid Ontario driver’s license, and the ability to work in a high-energy environment. This is a full-time position with base salary plus monthly bonuses.

Qualifications

• Excellent customer service skills with enthusiastic and friendly demeanor.
• Ability to analyze and interpret client needs and offer appropriate options and resolutions.
• Able to work well under pressure and handle a fast-paced environment.
• Strong attention to detail and professional communication, both written and verbal.

Responsibilities

• Communicate effectively by telephone and email with customers (inbound and outbound).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and web leads promptly.
• Coordinate internal work and liaise with Service, Parts and Sales staff.
• Update appointment information and log customer interactions in CRM.
• Achieve daily, weekly and monthly goals set by the Service Manager.
• Document information in the Appointment Log when scheduling appointments.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

CRM

Job description

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre‑owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is currently seeking a BDC Service Representative to join their dynamic team in St. Catharines. The successful candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuousimprovements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
• Coordinate internal work; liaison with Service, Parts and Sales Department staff.
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Update information regarding all scheduled and confirmed appointments with the customers.
• Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
• Streamline the CRM with information regarding all verbal communication with customers.
• Document information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance ability to assist customers.
• Comply with any customer handling and marketing functions.
• Communicate with the Service Manager about any potential customers issues or problems.
• Perform all outbound campaigns as periodically assigned by the Service Manager.
• Perform service administrative duties as requested by the Service Manager.
• Process and submit warranty claims in a timely manner
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• 1-2 years of dealership experience is an asset.
• Excellent customer service skills with enthusiastic and friendly demeanor.
• Must have a valid Ontario Driver's License and good driving record.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to perform multiple duties in a high‑energy, fast‑paced environment.
• Must have a results oriented mindset to succeed.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full-time - Permanent

Compensation (expected annual compensation): $40,000 - $50,000 per year (base salary plus monthly performance‑based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.