Appointment Coordinator

CanadaOne Auto Group Inc.; Edmonton; On-site; CAD 32,000 - 46,000; Full time

Job summary

Toyota Northwest Edmonton is seeking an Appointment Coordinator to join our team of customer-focused professionals within our high-volume, process-driven dealership. Handle all incoming service calls and emails for service appointments, advise on recommended maintenance, and input customer information into our computer system.

The successful candidate will multi-task across programs, maintain rapport with customers on the phone, and follow up with outbound reminders.

Qualifications

• Passion for delivering a consistently exceptional customer experience.
• Ability to multi-task between computer programs while maintaining rapport with customer on the phone.
• Energetic, driven to improve efficiencies, learn and grow.
• Proactive self-starter with accountability.
• Operates with the highest level of integrity.
• Impeccable follow-through with commitment to achieving goals.

Responsibilities

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and elevate customer concerns with the management team using our process

Skills

Customer service

Multi-tasking

Communication

Problem solving

Accountability

Integrity

Organization

Proactive

Education

High school diploma

Post-secondary education

Tools

Quorum

Dealermine

Job description

Toyota Northwest Edmonton is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and elevate customer concerns with the management team usingour process

Purpose/Summaryof Position:

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Minimum High School Diploma
• Post Secondary Education
• Preferred Previous customer service/administrative experience required
• Experience with Quorum or Dealermine an asset

Why We’re Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

Qualified applicantsare invited to apply with resume and cover letter.