Customer Service Representative - Contemporary Coachwork South

AutoCanada; Calgary; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & service

Employee and family assistance

Company-wide appreciation events

Professional development

Job summary

Contemporary Coachwork South, part of the AutoCanada network, seeks a Customer Service Representative in Calgary. You’ll schedule repairs, handle warranty claims, and manage customer communications to ensure a seamless experience.

Strong problem-solving, bilingual ability welcome, and proficiency with core software tools will support collaboration with the Loyalty Department and finance teams.

Qualifications

• College diploma or two years’ relevant experience.
• Mandarin/Cantonese language Ability considered a strong asset.
• Proficiency with Microsoft Office/Outlook, Mitchell Connect and Audatex.
• Excellent customer service and problem-solving skills.
• Experience in a body shop or auto claims.
• Able to work independently as well as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Skills

Customer service

Problem-solving

Communication skills

Teamwork

Independent work

Education

College diploma or two years’ relevant experience

Tools

Microsoft Office/Outlook

Mitchell Connect

Audatex

Job description

Join the ride!

Join the ride!

Position: Customer Service Representative Dealership: Contemporary Coachwork South Location: Calgary, AB Classification: Full Time, Immediate Hire Contemporary Coachwork South is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Create preliminary estimates and submit warranty claims for dealership approval
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
• Check in collision vehicles by taking intake photos and creating a work order
• Support customer calls pertaining to repair status, insurance details and car rental inquiries
• Proactively educate customers on the insurance and repair process to enhance the customer experience
• Update customer information in the management system as required
• Provide continuous repair updates to customers during the repair process
• Assist with resolving customer issues as they arise in a professional and timely manner

What Are The Must-haves…

• College diploma or two years’ relevant experience
• Ability to speak Mandarin/Cantonese considered a strong asset
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
• Exceptional customer service and problem-solving skills
• Previous experience working within a body shop or auto claims
• Able to work independently as well as part of a team
• Excellent verbal and written communication skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.