Business Development Manager

Transcat; Ottawa; On-site; CAD 75,000 - 85,000; Full time

Job summary

Join a dynamic and innovative company recognized as a leader in calibration and compliance services. This role as a Business Development Manager offers a unique opportunity to foster customer relationships and drive growth in vital industries. You will develop and execute sales strategies, engage with clients, and enhance customer satisfaction. With a focus on meaningful work and a values-based culture, this position promises flexibility, training, and competitive compensation. If you are passionate about building relationships and achieving results, this is the perfect opportunity for you.

Benefits

Paid time off

Health insurance

Tuition reimbursement

Retirement plans

Stock purchase plan

Training and career development

Flexible work environment

Qualifications

• 5+ years in customer retention or account management roles.
• Experience with CRM tools and data analysis.

Responsibilities

• Develop and implement customer retention and growth strategies.
• Build strong relationships with key customers and prospects.
• Analyze market data to identify new opportunities.

Skills

Customer-centric mindset

Relationship-building skills

Excellent communication skills

Results-oriented

Adaptability

Proactive problem solver

Sales expertise

Negotiation skills

Strategic sales planning

Data analysis proficiency

Education

Bachelor’s degree in business

Tools

Salesforce

Job description

Overview

Who we are—

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees across technical, consulting, operational, sales, finance, and corporate roles, we deliver on our Trust in Every Measure promise to vital industries including life sciences, aerospace, defense, energy, and utilities. Our employees embody Our Values every day, the Transcat Way, making a difference through their work and growth opportunities.

Here’s what Transcat offers:

• Meaningful work
• A values-based culture with mutual care
• Flexibility
• Training and career development
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement plans, stock purchase plan, and more

Base salary ranges from $75,000 to $85,000 plus commission.

Position Overview

Our Business Development Managers (BDMs), based in designated labs, focus on customer-centric growth, building relationships to foster trust and loyalty. They develop and execute sales strategies to retain existing clients, expand into new channels, identify new regional customers, and exceed sales targets annually. Each BDM is provided with a customer list and is responsible for engaging proactively, recognizing opportunities, and enhancing customer satisfaction. Success requires a strong understanding of customer needs, a relationship-building passion, interpersonal and organizational skills, and a results-driven mindset. This role reports to the Regional Sales leader.

Qualifications

Key Competencies and Attributes

• Customer-centric mindset
• Relationship-building skills
• Excellent communication skills
• Results-oriented
• Adaptability
• Proactive problem solver
• Sales expertise in needs assessment, solution development, and customer commitment
• Negotiation skills
• Ability to sell across multiple organizational levels
• Strategic sales planning abilities
• Data analysis proficiency
• Team player

Required Qualifications

• Bachelor’s degree in business, marketing, or related field
• 5+ years in customer retention, account management, or similar roles in competitive markets
• Experience with CRM tools (e.g., Salesforce) and data analysis
• Technical product knowledge or quick learner

Bonus Experience

• Industry experience (e.g., telecom, SaaS, e-commerce)
• Customer success platforms
• Project management
• Strategic selling and large account management certification

Equal Opportunity Statement

Transcat is an equal-opportunity employer, committed to diversity and nondiscrimination. We provide reasonable accommodations for employees with disabilities.

Responsibilities

Key Accountabilities

• Develop and implement regional customer retention and growth strategies aligned with company goals
• Engage with current, new, and at-risk customers through various communication methods
• Analyze regional data to identify risks and opportunities for revenue growth

Customer Relationship Management

• Build strong, personalized relationships with key customers and prospects
• Address customer concerns promptly to ensure satisfaction

Customer Experience Enhancement

• Collaborate with cross-functional teams to improve customer experience
• Implement initiatives to boost loyalty and satisfaction
• Use customer feedback for continuous improvement

New Customer Acquisition

• Analyze market and competitive landscape to identify new opportunities
• Develop strategies to attract new customers and expand existing relationships
• Manage leads within assigned regions, with discretion on pursuit or transfer

Strengthen Lab Relationships

• Maintain positive relationships with Lab Managers and team members
• Visit customers with Lab Managers to foster loyalty and showcase expertise
• Coordinate with Lab Managers and team to maximize customer service and business expansion
• Participate in internal reviews and report on portfolio status and revenue projections

Performance Tracking and Reporting

• Utilize Salesforce for sales and customer data management
• Maintain data accuracy and generate performance reports

Territory Management

• Oversee sales activities within assigned regions, providing feedback and insights

Team Building

• Coach and motivate team members to achieve retention and growth goals

Travel

• Occasional national travel outside the region and regular travel within the region required