Business Development Manager

Canon Canada; Brampton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Manager to spearhead their Customer Success & Lead Generation department. This role involves building a high-performing team, driving lead generation efforts, and ensuring the successful execution of teleprospecting processes. The ideal candidate will possess strong leadership skills, a knack for analytical thinking, and a collaborative spirit to foster team success. With a focus on achieving key performance indicators and aligning with marketing strategies, this position offers a unique opportunity to make a significant impact within a supportive and innovative environment. If you're ready to take on a challenge and lead a team to success, this could be the perfect role for you.

Benefits

Comprehensive health coverage

Life insurance

Paid Personal Time

Matching RRSP contribution

Tuition Assistance Program

Discounts on Canon products

Employee referral program

Inspire Program

Community involvement

Qualifications

• 5-8 years of call centre experience with at least 3 years in a supervisory role.
• Superb analytical skills and project management expertise are essential.

Responsibilities

• Lead a team to meet KPIs and sales quotas while developing training and best practices.
• Build partnerships with Marketing to align campaign objectives and strategies.

Skills

Leadership

Analytical Skills

Project Management

Teleprospecting

Salesforce

Pardot

Call Automation

Bilingual (French and English)

Education

Post-Secondary Education

Tools

Salesforce

Pardot

Call Automation Tools

Job description

Overview

Business Development Manager

We're looking for a dynamic and high performing Business Development Manager to join our growing team! You will be building the Customer Success & Lead Generation department from the ground-up and will be responsible for ensuring your team meets lead targets and objectives. The ideal candidate will be creative, collaborative, and has the ability to coach and develop their team to ensure they meet potential targets while establishing and maintaining teleprospecting processes and materials.

What You'll Be Doing

• Lead a team of Customer and Lead Representatives and ensure that they meet their KPIs and sales quotas
• Establish the framework for Customer Success and Lead Generation team, which includes developing training, KPIs, best practices, and department processes in order to ensure success
• Execute monthly business plan reviews with Sales Representatives and Management
• Establish and revise scripts, questions, and email templates for teleprospecting
• Build partnerships with Marketing to ensure that all stakeholders are aligned with achieving campaign objectives and provide recommendations for future campaigns
• Ensure team members maintain Salesforce records and communicate leads accordingly to Field Sales Representatives

What We're Looking For

• Post-Secondary education
• Bilingual in French and English is an asset
• 5-8 years of call centre experience with at least 3 years of supervisory experience
• Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes
• Ability to manage tasks of the team and ensure that employees meet their KPIs
• Excellent project and process management skills are required to create and implement efficient teleprospecting processes
• Experience with Pardot, Salesforce, and Call Automation

WHAT’S IN IT FOR YOU

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement