Sales Representative

Bel-Air Lexus Toyota; Ottawa; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Full benefit programs & competitive on

Employee and Family Assistance Program

Collaborative work environment & group

Job summary

Bel-Air Toyota is seeking a Sales Consultant to join our team of customer focused professionals within our high volume and process-driven dealership. The Sales Consultant guides customers through the vehicle buying experience, conducts needs interviews, matches preferences to models, and accompanies test drives.

You will present financing options, handle trade-ins, and deliver the vehicle. You will follow up to build loyalty and ensure a fun, informative interaction with customers, understanding

Qualifications

• Experience delivering exceptional customer service in a sales context.
• Willingness to be the primary contact during the buying process.
• Strong communication and interpersonal skills.
• Demonstrates integrity and accountability.
• Process-driven with organization and prioritization abilities.

Responsibilities

• Guide customers through the vehicle buying journey, from needs discovery to final selection.
• Conduct interviews to understand customer preferences and buying motives, matching them to models and options.
• Accompany customers on test drives and facilitate trade-in evaluations when applicable.
• Present financial options and financing details to customers and address concerns to help close the sale.
• Deliver the vehicle and follow up to build customer loyalty and lasting relationships.
• Be the primary point of contact during the buying process and ensure an informative, enjoyable experience.

Skills

Customer service orientation

Proactive

High energy

Integrity

Problem solving

Relationship building

Organizational skills

Conflict resolution

Follow-through

Education

Valid driver’s license

High school diploma

Post-secondary education preferred

Automotive industry experience preferred

Job description

Bel-Air Toyotais seeking a Sales Consultant to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience. They conduct the interview to discover customer preferences, needs, and buying motives and then matches customer needs with model and equipment. They offer and accompany customers on test drives, offers customer involvement in trade-in evaluation, presents financial information, satisfies customer concerns and asks for the sale.

The Sales Consultant conducts the delivery process and follows up in a timely manner with customers to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with our customers and know that they have a huge effect on customer loyalty and satisfaction. They will be the primary contact to the dealership during this buying process and need to understand not only the features and specifications of our entire line-up but must also understand the financing options available to the customer.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess:

• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry preferred

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Bel-Air Toyota is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 613-842-5936 or [e-mail] tomake your needs known in advance.