Business Architect – Nonprofit in the USA or Canada

Cloud4good; Ottawa; Hybrid; CAD 171,000 - 256,000; Full time

Job summary

Cloud for Good is seeking a skilled Business Architect to lead analysis and solution design for nonprofit Salesforce implementations. The role spans discovery, defining scalable solutions, and aligning stakeholders across projects in a fully remote, home-based setting in the USA or Canada.

Responsibilities include leading discovery, writing user stories, and delivering Salesforce designs leveraging Nonprofit Cloud, Sales, Service, and Experience Cloud.

Qualifications

• Salesforce Admin and Nonprofit Cloud Consultant certifications required.
• 3+ years hands-on Salesforce implementations across multiple orgs and clouds.
• Lead BA and lead solution designer on at least one Salesforce implementation over $1M.
• Extensive hands-on configuration including Flows; strong data model and solution design.
• Experience leading discovery, requirements gathering, and writing user stories in Agile.
• Knowledge of Salesforce environment management, deployment processes, and release coordination (Gearset a plus).
• Knowledge of nonprofit processes such as gift processing, accounting, moves management, program management.
• Strong consulting skills with clear communication, presentation and time management.

Responsibilities

• Lead business analysis and solution design for 1–2 concurrent Salesforce implementations.
• Facilitate discovery sessions with large stakeholder groups; keep on track.
• Visualize and diagram complex business processes for all stakeholders.
• Develop user personas to inform solution design, prioritization, adoption strategies.
• Write user stories, acceptance criteria, and proposed solutions.
• Translate goals into scalable Salesforce solutions with data models and processes.
• Collaborate with Solution Architect, developers, and configurators.
• Support data migration mapping and reporting to measure impact.

Skills

Salesforce Admin

Nonprofit Cloud

Discovery & requirements

Solution design

Agile delivery

Stakeholder mgmt

Data modeling

Flow configuration

Lead BA

Apex/LWC knowledge

Education

Salesforce Admin cert

Nonprofit Cloud Consultant cert

Tools

Gearset

Apex

LWC

Job description

Business Architect – Nonprofit in the USA or Canada

Cloud for Good is seeking a Business Architect to lead business analysis and solution design on Salesforce implementations for nonprofit organizations. You will be the bridge between what a client needs and what the platform can do: running discovery, shaping the solution, and making sure what the team builds delivers measurable results for the client’s mission.

You will be responsible for designing scalable Salesforce solutions that align business processes, platform capabilities, and client objectives. Typical projects include solutions built on/with Nonprofit Cloud, Sales, Service, and Experience Cloud, Flow, Experience Sites, and AppExchange applications that extend the Salesforce Platform. You will partner with Solution Architects, developers, and configurators, and work alongside the Project Manager to keep delivery on track.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Qualifications and Education Requirements

Required

• Salesforce Administrator and Nonprofit Cloud Consultant certifications
• 3+ years of hands-on Salesforce implementation experience across multiple organizations and clouds
• Lead business analyst and lead solution designer on at least one Salesforce implementation over $1M
• Extensive hands-on configuration experience, including building Flows, with strong data model and solution design skills
• Experience leading discovery, gathering requirements, and writing user stories in an Agile delivery environment
• Knowledge of Salesforce products, features, and platform limits for solution design
• Understanding of Salesforce environment management, deployment processes, and release coordination (Gearset experience a plus)
• Knowledge of nonprofit business processes such as gift processing, accounting, moves management, and program management
• Strong consulting skills, including clear written and verbal communication, presentation, and time management

Preferred

• Experience migrating clients from NPSP to Nonprofit Cloud
• Experience leveraging AI tools to improve discovery, requirements gathering, solution design, documentation quality, and delivery efficiency
• Working knowledge of Apex or Lightning Web Components (development not required)
• Experience designing integrations with payment processors, marketing tools, or finance systems
• Hands-on experience with Agentforce or other Salesforce AI features

Key Responsibilities

Discover and Define

• Lead the business analysis and solution design for 1–2 concurrent Salesforce implementations
• Facilitate productive discovery sessions with large stakeholder groups, keeping conversations on track to meet session goals
• Visualize and diagram complex business processes in a format every stakeholder can understand and act on
• Develop and leverage user personas to inform solution design, prioritization, and user adoption strategies
• Write user stories, acceptance criteria, and detailed proposed solutions

Design the Solution

• Translate client goals and business strategy into scalable Salesforce solutions, including data models and processes that support multiple user groups and organizational objectives
• Analyze and redesign business processes to improve efficiency, usability, and organizational outcomes
• Partner with the Solution Architect, developers, and configurators to choose the right approach for each requirement
• Support data migration mapping and reporting needs so clients can measure their impact from day one

Align Stakeholders

• Manage stakeholder expectations and build alignment across business, technical, and executive audiences throughout the project lifecycle
• Build trusted advisor relationships with client stakeholders through reliability, transparency, and proactive communication
• Evaluate and communicate the impact of changing requirements and guide stakeholders through scope and priority decisions
• Support the Project Manager and client product owner in prioritizing the backlog

Deliver and Demonstrate

• Design and deliver compelling sprint demonstrations that connect user needs, delivered functionality, and business outcomes
• Validate delivered solutions against business requirements and acceptance criteria
• Support UAT planning and execution by defining business test scenarios, validating coverage against requirements, facilitating office hours and defect triage, and partnering with project teams to drive user adoption and solution readiness.
• Support training and change management so solutions are adopted, not just delivered

Grow the Practice

• Mentor Business Analysts and facilitate knowledge sharing and growth opportunities
• Stay current on Nonprofit Cloud and Salesforce capabilities
• Contribute to Cloud for Good’s delivery methodology and share ideas with leadership on how we can improve

Working Successfully at CFG

Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.

• Travel Requirements
  • All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
• Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
• Client Time Zone Alignment
  • As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.

Disclaimers

• At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
• Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
• Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
• Use of AI in Interviewing
  • At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
  • Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
  • We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.

Virtual: Home-based office in the USA or Canada.