Senior Project Manager – Education in the USA or Canada

Cloud4good; Ottawa; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

Travel up to 30%

Job summary

Cloud for Good is seeking a Senior Project Manager to independently lead enterprise Salesforce implementations for Higher Education. You will own delivery end-to-end, leading a team of 10+ consultants, client staff, and partners across build, data migration, integrations, reporting, and change management.

The role requires 7+ years of experience, including multiple projects over $500K, and strong governance. Remote work in the USA or Canada with travel up to 30% is expected.

Qualifications

• 7+ years of relevant experience in enterprise software or CRM implementations.
• Experience leading multiple projects exceeding $500K–$1M from initiation to go-live.
• Experience leading remote, integrated teams of 10+ including client staff and partners.
• Hands-on Agile/Scrum delivery with backlog management and velocity forecasting.
• Full-lifecycle delivery: discovery, build, data migration, testing, cutover, go-live, support.

Responsibilities

• Plan and govern project initiation, kickoff, and discovery with formal readouts to leadership.
• Establish governance: project plan, RACI, comms/escalation, RAID log, deliverable register.
• Facilitate steering committees and phase-gate decisions with client leadership.
• Lead delivery: define team roles, coordinate resources, run Scrum ceremonies, prioritize backlog.
• Forecast scope, capacity, and velocity; set build-team processes; plan testing and go-live.
• Manage transition to ongoing support; surface follow-on opportunities; mentor consultants.

Skills

Project leadership

Agile/Scrum

Jira

Smartsheet

Microsoft 365

Forecasting

Executive presence

Education

Bachelor's degree

Tools

Jira

Smartsheet

Microsoft 365

Job description

Senior Project Manager – Education in the USA or Canada

Cloud for Good is seeking an experienced Senior Project Manager to independently lead complex, enterprise-scale Salesforce implementations ($1M+) for Higher Education organizations. You will own delivery end to end, leading a team of Cloud for Good consultants (10+), client staff, and partners across workstreams such as platform build, data migration, integrations, reporting, and change management.

A Senior Project Manager serves as the day-to-day delivery leader and trusted advisor for clients throughout the project lifecycle. Successful candidates lead complex technology implementations with cross-functional teams and deliver measurable business outcomes to their clients.

Successful candidates bring a proven record of delivering large Salesforce implementations and recovering at-risk engagements. They combine strong project governance with the leadership skills needed to build trust with client executives and lead high-performing teams. Salesforce experience, ideally including Education Cloud (EDC), and a commitment to advancing our clients’ missions are essential.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Key Responsibilities

Plan and Govern

• Lead project initiation, kickoff, and discovery, including a formal discovery readout to client leadership
• Establish and maintain governance: project plan, RACI, communication and escalation plans, RAID log, and deliverable register
• Facilitate steering committees, phase-gate reviews, and decisions with client leadership

Lead Delivery

• Define team roles, allocations, and coverage across Cloud for Good, client, and partner resources, and coordinate third-party vendors
• Run Scrum ceremonies and partner with client product owners to prioritize the backlog
• Forecast scope, capacity, and velocity each sprint, and set build-team ways of working (story refinement, build, QA, environments, client approval)
• Plan and lead testing, defect triage, and quality reporting
• Manage the transition to ongoing support
• Surface follow-on opportunities and support scoping of future phases of work
• Mentor consultants and contribute reusable practices to Cloud for Good’s delivery methodology

Manage Scope, Budget, and Risk

• Own the project budget, burn, and forecasts; address variances before they become problems
• Manage scope against the contract and develop and negotiate change orders
• Identify, escalate, and mitigate risks; when a project is at risk, re-baseline and restore momentum and client confidence

Lead People and Stakeholders

• Serve as the day-to-day client lead and first escalation point; build trusted relationships with client project leaders and executives
• Deliver weekly status to client and Cloud for Good leadership, tailored to each audience
• Monitor team workload and morale, and foster a respectful, high-performing team

What You Bring

Required

• 7+ years of relevant experience, including 3+ years leading enterprise software or CRM implementations in a consulting or client services environment
• Accountable Project Manager on multiple enterprise software or CRM implementations, including at least one project exceeding $1M and three projects exceeding $500K from initiation through go-live
• Experience leading remote, integrated teams of 10+ that include client staff and third-party partners
• Hands-on Agile/Scrum delivery, including backlog management and capacity and velocity forecasting
• Full-lifecycle experience: discovery, build, data migration, testing, cutover, go-live, and ongoing support
• Strong financial acumen: budget forecasting, scope control, and change order negotiation
• Executive presence: running steering committees and leading difficult conversations about scope, budget, timeline, and organizational change
• Proficiency with delivery tools such as Jira, Smartsheet, and Microsoft 365
• Experience using AI tools to improve delivery efficiency, reporting, or documentation
• Bachelor’s degree in a related field or equivalent experience

Preferred

• Salesforce implementation experience and certifications (e.g., Administrator, Education Cloud Consultant), ideally including Education Cloud (EDC)
• PMP, PMI-ACP, or Scrum certification (e.g., CSM, PSM)
• Knowledge of Higher Education business processes such as gift processing, recurring giving, major gifts and moves management, grants, and program management
• A track record of recovering projects facing scope, timeline, stakeholder, budget, or resourcing challenges

How You Lead

• You deliver hard messages early and clearly, and keep clients and teams motivated through them
• You adapt your communication from concise executive updates to detailed team direction
• You balance process discipline with empathy, and you delegate and coach to build ownership
• You stay calm under pressure, resolve conflict constructively, and build consensus across competing priorities
• You own outcomes and care about the missions of the organizations we serve

Working Successfully at CFG

Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.

• Travel Requirements:
  • All roles at Cloud for Good include a travel component. Business travel, both domestic and international, may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
• Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, and Salesforce during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
• Client Time Zone Alignment:
  • As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.

Disclaimers

• At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
• Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
• Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.

Use of AI in Interviewing

• At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
• Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
• We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.

Virtual: Home-based office in the USA or Canada.