Business Analyst, Operations

Strivecapital; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian residential mortgage lender, Strivecapital is hiring a Business Analyst, Operations to manage projects and improve business processes. The ideal candidate will have a strong background in residential mortgage, exceptional analytical and communication skills, and a desire to foster operational excellence in a dynamic environment. This full-time position offers a hybrid work model, competitive salary, and a range of employee benefits.

Benefits

Competitive base salary and discretionary incentive pay

Vacation, paid time off, and holidays

Competitive benefits package that starts immediately

A fun and welcoming learning environment

Working 1-1 with senior management and industry leaders

Qualifications

• 3+ years of Residential mortgage experience (preferably credit, treasury, or servicing).
• Prior experience in a BA role within the mortgage industry is a plus.
• Exceptional organizational, time-management, and communication skills.

Responsibilities

• Manage and deliver projects improving operational processes.
• Identify and advocate for transformation and continuous improvement.
• Gather, analyze, and present data to leadership.

Skills

Analytical skills

Project management

Communication skills

Organizational skills

Education

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Strive is anaward winningCanadian residential mortgage lender obsessed with customer satisfaction.

Our mission is simple: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building.

Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence. The role of Business Analyst, Operations reports to the Vice President, Operations and is responsible for the management and delivery of projects along with improving processing efficiencies within multiple business units.

Key Duties and Responsibilities

• This is a cross-functional role that will be responsible for working with all aspects of the business at Strive
• Work with various parts of the organization on special projects, while being responsible for the management and delivery of the said projects
• Identify opportunities to increase efficiencies within the organization
• Identify and deliver on a portfolio of projects to improve operational processes, customer and stakeholder experiences. Including but not limited to the development of implementation plans, ownership of execution and results achievement
• Advocate for transformation and continuous improvement, provide expert-level guidance and direction to other key stakeholders
• Lead cross-functional stakeholder (both internal and external) teams to analyze, design and implement multiple process improvements
• Act as a resource and/or Subject Matter Expert in identifying and prioritizing process improvement projects and in developing business cases (including cost benefit analyses)
• Provide project status updates, feedback and appropriate reporting on selected projects
• Conduct training on process improvement at all levels of the organization
• Identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value
• Automate processes to improve processing capacity of existing staff
• Gather, Analyze and Present Data to Leadership in a clear, concise manner as required
• Work with and manage relationships with third party vendors
• Lead meetings with external vendors and internal stakes holders such as Sales, Credit, QA, Finance, Treasury and IT
• Write tickets, and business requirements to third party vendors
• Configure and test systems/software as required by management
• Others projects as assigned by management

Qualifications

• Bachelor’s degree is desired, preferably in business
• 3+ years of Residential mortgage experience (preferably credit, treasury, or servicing)
• Prior experience as a BA role within the mortgage industry is considered an asset
• Advanced knowledge of mortgage products and terms
• Capacity to work in a team environment while also managing responsibilities independently and working in a fast-paced environment
• Exceptional organizational, time-management, and communication skills along with strong attention to detail
• Ability to gather, analyze, interpret and present data
• Must possess an entrepreneurial spirit
• Competency in Microsoft Office; capacity to learn new technologies/system

Employment Type

Full time with regular working hours (remote and in-person hybrid working environment).

What we offer

At Strive, we offer competitive pay and perks, that include, but are not limited to:

• Competitive base salary and discretionary incentive pay
• Vacation, paid time off, and holidays
• Competitive benefits package that starts immediately
• A fun and welcoming learning environment to help you grow
• Working 1-1 with senior management and industry leaders

About Strive Capital Corporation

Strive was founded in 2020 and has since grown to a team of 70+ industry leaders with many years of experience. We are located in the heart of Toronto, at 110 Yonge St, Suite 1704, Toronto, ON M5C 1T4. At Strive, our entire team exhibits excellent collaboration, clear communication, and takes a hands-on approach of support and respect at every level of the organization. At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow their career.

Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.