Business Analyst, Business Change Support

TEEMA; North Vancouver; Hybrid; CAD 87,000 - 117,000; Full time

Job summary

TEEMA is seeking a Business Analyst, Business Change Support for a 6-month contract based in North Vancouver, BC. The role supports business change initiatives, system implementation, and end-user adoption across multiple releases, partnering with project teams, stakeholders, and OCM.

You will design and deliver training materials, facilitate virtual and in-person sessions, analyze process and system impact, coordinate logistics, and track adoption feedback.

Qualifications

• Minimum 5 years of experience in business change support, systems training, business analysis, or learning delivery within technology implementation projects.
• Proven hands-on track record of developing and delivering instructor-led systems training to diverse user groups.
• Solid understanding of instructional design and adult learning techniques.
• Ability to quickly master unfamiliar systems, business processes, and evolving solution requirements.
• Outstanding facilitation, presentation, and stakeholder coordination skills.
• Willingness and ability to travel locally to operating locations for in-person training delivery.

Responsibilities

• Design, build, and maintain role-based training assets including presentations, facilitator guides, user guides, job aids, and practical exercises.
• Facilitate and deliver instructor-led systems training to frontline, operational, and shoreside stakeholders (virtual and in-person).
• Collaborate with the OCM team to support transitions, hypercare activities, and stakeholder readiness.
• Monitor evolving business processes, system functionality, and validation activities to keep training materials current.
• Coordinate learner populations, training schedules, attendance, and delivery logistics.
• Track completion, gather end-user feedback, identify learning/adoption gaps, and advise on remediation.

Skills

Business change

Systems training

Business analysis

Learning delivery

Education

Bachelor’s degree in Business, Education, L&D, HR, or equivalent

Tools

ERP systems

Workforce management

Payroll systems

Scheduling systems

Job description

Job Title: Business Analyst, Business Change Support Contract
Job ID:90455
Location: Vancouver, British Columbia

Overview:

We are seeking a Business Analyst, Business Change Support for a 6-month contract with a world-renowned manufacturing client based in North Vancouver. This role plays a key part in supporting business change initiatives, system implementation, and end-user adoption across multiple operational releases. Working closely with project teams, business stakeholders, and Organizational Change Management (OCM), the Business Analyst will focus on training readiness, material development, and instructor-led training delivery.

What you will be doing:

• Training Development & Maintenance: Design, build, and maintain role-based training assets including presentations, facilitator guides, user guides, job aids, and practical exercises.

• Instructional Delivery: Personally facilitate and deliver virtual and in-person instructor-led systems training to frontline, operational, and shoreside stakeholders.

• Change & Business Readiness Support: Collaborate with the OCM team to support seamless transitions, hypercare activities, and stakeholder readiness throughout the project lifecycle.

• Process & System Impact Analysis: Monitor evolving business processes, system functionality, and validation activities to ensure training materials remain accurate and up-to-date.

• Logistics & Coordination: Coordinate learner populations, training schedules, attendance, and delivery logistics with business leaders and the OCM Change Lead.

• Adoption & Feedback Tracking: Track completion, gather end-user feedback, identify learning/adoption gaps, and recommend remediation or post-go-live support.

What you must have:

• Experience: Minimum 5 years of experience in business change support, systems training, business analysis, or learning delivery within technology implementation projects.

• Training Execution: Proven hands-on track record of developing and personally delivering instructor-led systems training to diverse user groups.

• Adult Learning Principles: Solid understanding of instructional design and practical adult learning techniques.

• Adaptability & Learning: Ability to quickly master unfamiliar systems, business processes, and evolving solution requirements.

• Communication & Facilitation: Outstanding facilitation, presentation, and stakeholder coordination skills.

• Mobility: Willingness and ability to travel locally to operating locations for in-person training delivery.

Preferred Qualifications

• Experience training frontline, operational, or shift-based workforces.

• Exposure to ERP, workforce management, payroll, scheduling, or operational systems.

• Experience supporting multi-release or phased technology deployments.

• Relevant Bachelor’s degree in Business, Education, L&D, HR, or equivalent practical experience.

Salary/Rate: $74.00

Other Information:

• Client: A world-renowned manufacturing client

• Location: North Vancouver (Hybrid: 2-3 days/week on-site; up to 5 days/week during training delivery phase, with local travel as required)

• Duration: 6 Months