IT Technical Business Analyst - Senior

emergiTEL Inc.; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

emergiTEL Inc. is hiring a Senior Business and Change Management Analyst to provide strategic business analysis, change management, and process improvement for the Appeals Commission for Workers Compensation.

The role collaborates with IT project teams and stakeholders to identify business needs and guide organizational change. Responsibilities include requirements gathering, UAT facilitation, training planning, and ensuring adoption of solutions.

Qualifications

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or related discipline.

Responsibilities

• Lead and support projects from inception through implementation to improve program and service delivery.
• Develop and execute change management strategies and plans for successful adoption of initiatives.
• Analyze business performance measures and identify opportunities for process optimization and service improvement.
• Support operational initiatives and contribute to continuous improvement and decision-making.

Skills

Business analysis

Change management

Stakeholder engagement

Communication

Leadership

Education

University degree in Business Administration / related

Job description

emergiTEL is hiring for Senior Business and Change Management Analyst

Location:Edmonton, Alberta – Onsite initially, then remote within Canada

Client:Public Sector

Contract Duration:6 Months (Initial)

Start Date:ASAP

Below is the full job description:

JOB OPPORTUNITY

Job Title: Senior Business and Change Management Analyst

Detail

Information

Contract Duration 6 Months (Initial)

Location Edmonton, Alberta – Onsite initially, then remote within Canada

Client Public Sector

Start Date ASAP

Position Overview

The Senior Business and Change Management Analyst provides strategic business analysis, organizational change management, process improvement, business intelligence, and application support services to support the achievement of the objectives of the Appeals Commission for Workers Compensation. This role is responsible for ensuring business processes, systems, programs, and services are effectively developed, enhanced, maintained, and adopted across the organization.

The position supports the IT Project Manager during the planning, coordination, and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders, project teams, leadership, and technical resources to identify business needs, develop solutions, and successfully guide organizational change.

Activities typically include business process review and re-engineering, policy and business rule analysis, requirements gathering, stakeholder engagement, change impact assessments, communications, training, resistance management, and adoption planning.

The Senior Business and Change Management Analyst is expected to spend60% of the time working on Business Analysis tasksand40% of the time working as a Change Management specialist; however, these allocations are subject to change based on project needs.

Key Responsibilities

Business Analysis and Project Delivery

Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.

Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.

Elicit, analyze, document, and validate business, functional, and technical requirements.

Develop business cases, process maps, user stories, use cases, and other project documentation.

Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.

Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.

Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.

Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.

Assist the project manager in the identification of risks and issues and recommend mitigation strategies.

Organizational Change Management

Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.

Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.

Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.

Develop and implement communication, engagement (sponsor roadmap), resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.

Assess organizational readiness and recommend actions to improve change acceptance and sustainability.

Support leaders in managing resistance and reinforcing desired behaviors and outcomes.

Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.

Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.

Operational Support and Continuous Improvement

Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.

Analyze business performance measures and identify opportunities for process optimization and service improvement.

Provide recommendations to leadership to support informed decision-making.

Contribute to business planning, operational planning, and continuous improvement initiatives.

Develop and present options, recommendations, and implementation approaches to executives and decision makers.

Knowledge, Skills, and Abilities

The successful candidate will demonstrate:

Strong business analysis, process improvement, and organizational change management expertise.

Excellent interpersonal, facilitation, communication, presentation, and stakeholder engagement skills.

Strong ability to build and maintain collaborative relationships with diverse stakeholder groups.

Experience managing competing priorities in a complex and dynamic environment.

Strong analytical, problem-solving, and critical-thinking skills.

Ability to assess organizational impacts and develop practical solutions to support successful change.

Demonstrated leadership, initiative, and sound judgment.

Strong organizational and time-management skills.

Ability to communicate complex information clearly to both technical and non-technical audiences.

Required Qualifications

Education

University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.

Experience

Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.

Certifications

Certified Business Analyst (IIBA) or equivalent.

Equivalency

Related education and experience may be considered on a one-for-one basis.

Asset Qualifications

Preference may be given to candidates with experience in:

Organizational Change Management methodologies (e.g., Prosci ADKAR, ACMP, Kotter, or equivalent).

Business process mapping, engineering, re-engineering and continuous improvement. Experience with Value Stream Mapping is a plus.

Stakeholder engagement, communications planning, and training development.

Developing, enhancing, and supporting complex business applications.

Agile, Scrum, Waterfall, and Hybrid project delivery methodologies.

User acceptance testing, business readiness assessments, and implementation planning.

Developing and presenting recommendations and options to senior leadership.

Public sector environments and regulatory frameworks.

Business intelligence, reporting, and performance measurement.

Work Requirements

Residency Requirement

Resource must reside in Alberta for the duration of the contract.

Location

Work will be performed onsite at the client's office in Edmonton initially, located at:

The role may transition to remote work within Canada with reasonable notice from the Province.

When working remotely, all data must remain within Canada.

Ideal Candidate Profile

The ideal candidate is a seasoned professional with a strong blend of business analysis and organizational change management expertise. They bring relevant certifications (IIBA, Prosci/ACMP) and proven experience leading complex initiatives from inception through implementation. The candidate excels at stakeholder engagement, process improvement, and guiding organizational change in a public sector environment.