Business Account Specialist

Imagine Wireless Inc; Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Fun work environment

Benefits after 3 months

Job summary

Imagine Wireless Inc in Calgary seeks a Business Support Specialist to oversee daily operations, improve processes, and support team success. You will drive productivity and ensure compliance while delivering best-in-class service to Rogers customers.

The role requires clear communication, organization, and the ability to mentor staff, analyze data, and maintain records. Experience with Rogers systems and a customer-focused mindset helps you thrive in our fast-paced environment.

Qualifications

• Prior Rogers retail experience is an asset.
• Proficiency in Rogers programs (e.g., SSP, CHAMP) is required.
• Experience in business supervision, operations, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Ability to motivate and mentor team members.
• Proficiency in data analysis, reporting tools, and relevant software.
• Commitment to maintaining compliance with company policies and industry standards.

Responsibilities

• Oversee and streamline daily operations.
• Manage resources effectively to meet objectives and deadlines.
• Lead and mentor team members to achieve departmental goals.
• Monitor and ensure SLA compliance, performance metrics, and customer satisfaction.
• Address escalated client concerns and provide resolutions.
• Prepare and analyze data reports to inform management decisions.
• Maintain accurate records, databases, and documentation.

Skills

Leadership

Communication

Organization

Problem-solving

Data analysis

Tools

SSP

CHAMP

Job description

Do you enjoy connecting with people, working in a fast-paced environment, and being driven by personal success? Imagine Wireless is a Rogers Authorized Retailer located in Calgary. We are looking for a motivated Business Support Specialist to ensure our operations run smoothly while delivering best-in-class service to our customers.

Imagine Wireless has been serving the Canadian market since 1994. Our goal is to provide wireless solutions tailored to meet the personal needs of every customer.

Job Overview

The Business Support Specialist is responsible for overseeing daily operations, improving processes, and supporting team success. This role requires strong leadership skills to ensure productivity, compliance, and customer satisfaction while aligning with organizational goals.

We’re seeking a well-spoken, confident communicator who thrives in a fast-paced environment. You are enthusiastic, well-organized, and capable of multi-tasking to complete assigned tasks effectively.

Responsibilities

• Oversee and streamline daily operations.
• Manage resources effectively to meet objectives and deadlines.
• Lead and mentor team members to achieve departmental goals.
• Monitor and ensure SLA compliance, performance metrics, and customer satisfaction.
• Address escalated client concerns and provide resolutions.
• Prepare and analyze data reports to inform management decisions.
• Maintain accurate records, databases, and documentation.

What we're looking for

• Prior Rogers retail experience is an asset.
• Proficiency in Rogers programs (e.g., SSP, CHAMP) is required.
• Experience in business supervision, operations, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Ability to motivate and mentor team members.
• Proficiency in data analysis, reporting tools, and relevant software.
• Commitment to maintaining compliance with company policies and industry standards.

What we offer

• Competitive compensation.
• A proven training program with ongoing support.
• Opportunities for career growth and advancement.
• A fun, dynamic, and collaborative work environment.
• Benefits package after three months.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. Only candidates selected for a telephone interview will be contacted.