Business Operations Lead & Team Coach

Imagine Wireless Inc; Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Fun work environment

Benefits after 3 months

Job summary

Imagine Wireless Inc in Calgary seeks a Business Support Specialist to oversee daily operations, improve processes, and support team success. You will drive productivity and ensure compliance while delivering best-in-class service to Rogers customers.

The role requires clear communication, organization, and the ability to mentor staff, analyze data, and maintain records. Experience with Rogers systems and a customer-focused mindset helps you thrive in our fast-paced environment.

Qualifications

• Prior Rogers retail experience is an asset.
• Proficiency in Rogers programs (e.g., SSP, CHAMP) is required.
• Experience in business supervision, operations, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Ability to motivate and mentor team members.
• Proficiency in data analysis, reporting tools, and relevant software.
• Commitment to maintaining compliance with company policies and industry standards.

Responsibilities

• Oversee and streamline daily operations.
• Manage resources effectively to meet objectives and deadlines.
• Lead and mentor team members to achieve departmental goals.
• Monitor and ensure SLA compliance, performance metrics, and customer satisfaction.
• Address escalated client concerns and provide resolutions.
• Prepare and analyze data reports to inform management decisions.
• Maintain accurate records, databases, and documentation.

Skills

Leadership

Communication

Organization

Problem-solving

Data analysis

Tools

SSP

CHAMP

Job description

Imagine Wireless Inc in Calgary seeks a Business Support Specialist to oversee daily operations, improve processes, and support team success. You will drive productivity and ensure compliance while delivering best-in-class service to Rogers customers.

The role requires clear communication, organization, and the ability to mentor staff, analyze data, and maintain records. Experience with Rogers systems and a customer-focused mindset helps you thrive in our fast-paced environment.