Delivery Specialist

Rogers Communications, Inc.

Calgary

On-site

CAD 65,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Health & well-being benefits

Donation matching

Paid time off for volunteering

Wealth Accumulation including Pension,

Employee stock options

Generous employee discounts

Leadership development, Mentorship, &

Job summary

The Rogers Business team in Canada is seeking a Customer Delivery Specialist to proactively manage Rogers for Business customer orders, ensuring delivery milestones are met and supporting sales growth across lines of business. You will lead deployment of standard projects including wireline solutions, IP technology, SIP, and managed Wi‑Fi onboarding.

Schedule: Full time; Work Location: 3636 23 St NE, Calgary, AB. This role requires being in the office five days a week.

Qualifications

2+ years of experience in the Telecommunications industry, B2B preferred.
Knowledge of Rogers Business services, products and procedures.
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi‑Fi, UCC.
Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop.
Strong communication skills (oral and written) across cross-functional teams.
Ability to bring new ideas and approaches appropriate to the business.
Strong analytical and problem-solving skills.
Post-secondary education in a related Technology or Telecommunications field.
PMP certifications an asset.
Bilingualism (English & French) an asset.
Excellent presentation and communication skills.

Responsibilities

Order fulfillment, coordination and administration for business customer orders to meet defined milestones.
Receive and validate COP requests via Salesforce for all lines of business.
Coordinate with project resources to plan, prepare and execute delivery requirements.
Facilitate status meetings and oversee project milestones.
Process MACD requests for existing Rogers for Business Services.
Build customer relationships by providing prompt service and embodying the I AM SERVICE behaviours.
Define schedules and delivery plans and assess risk factors.
Coordinate and communicate firm installation dates with customers.
Be the liaison with field technicians.
Ensure timely billing activation and clear communication to customers.

Skills

Communication

Analytical skills

Team collaboration

Problem solving

Bilingual (English & French) asset

Education

Post-secondary education in Technology or Telecommunications

PMP certification an asset

Tools

Salesforce (TOM)

CBS

Unified desktop

Job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

This requires to be in offcie 5 days/ week

The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.

Responsibilities

R esponsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations
Coordinate with projectresources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
Facilitate status meetings and oversee project critical millstones.
Process MACD requests for existing Rogers for Business Services
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
Define schedule and delivery plans to communicate with customers and assess risk factors
Coordinate and communicate firm installation date (FOC) with the customer.
Be the liaison with field technicians
Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.

Qualifications

2+ years of experience within the Telecommunication industry, Business to Business segment preferred
Knowledge of Rogers Business services, products and procedures
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop
Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
Strong analytical and problem-solving skills
Post Secondary education in a related Technology or Telecommunications field
PMP certifications an asset
Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
Bilingualism (English & French) an asset
Excellent presentation and communication skills

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 3636 23 St NE (7804), Calgary, AB
Travel Requirements: Up to 10%
Background Check(s) Required:
Posting Category/Function: Project Management & Coordination
Requisition ID: 332519

Location

Calgary, AB, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including: