Bus Control Officer

Metrolinx; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Accommodation available

Job summary

Metrolinx in Streetsville is seeking a Bus Control Officer on a contract basis to oversee the daily operation of non-revenue buses and ensure clean, safe, timely service across Bus Services Facilities. The role requires a diploma in Business Administration or Transportation Management, a G driver’s license, and proven coordination with stakeholders.

Shift is 12-hour continental, 24/7 including weekends. Accommodation of shift work and a focus on continuous improvement are key, with tasks

Qualifications

• Diploma in Business Administration, Transportation Management, or related discipline.
• Demonstrated years of related experience.
• Knowledge of Highway Traffic Act and licensing requirements is a plus.

Responsibilities

• Oversee daily operation of non-revenue buses to ensure safe, efficient service.
• Identify and resolve service irregularities and report to Supervisors.
• Plan and coordinate bus movements and parking across facilities.
• Provide reports to identify trends and performance to leadership.
• Coordinate with Bus Operations, NOC and other stakeholders to ensure timely service.

Skills

G Driver's License

Stakeholder coordination

Data reporting

Interpersonal skills

Written communication

Computer applications (MS Outlook/Word

Education

Diploma in Business Administration

Diploma in Transportation Management

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our Streetsville Garage. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Our Bus Fleet Maintenance & Engineering office is seeking a Bus Control Officer on a contract basis to Provide oversight and coordination of the daily operation of non-revenue buses at various Bus Services Facilities. Ensure buses are delivered in a clean, safe, efficient, economical, courteous, and timely manner and available for service.

• Location – Streetsville Garage
• Shift – 12hr Continental shift 24/7 and weekends

What will I be doing?

• Assesses current operation, investigates, and makes recommendations for improvements to key stakeholders (e.g. BFM, Bus Operations, etc)
• Periodically reviews and provides oversight and guidance to wash bay employees, bus drivers and garage operations employees for the purpose of completing the required M7 entries and other MTO forms
• Identifies and follows up on all service irregularities and reports discrepancies to Superintendent/Supervisor including recommendations for resolution
• Plans and coordinates parking and bus movement for all buses on property or arriving on the property from various stakeholders (vendors, Bus Operations, etc.)
• Effectively coordinates the staging of buses ready for service in partnership with key stakeholders (e.g. Bus Operations, NOC, etc.)
• Provides bus availability information to key internal stakeholders (e.g. BFM and Bus Operations, Supervisors, Director, office staff, vendors, etc.)
• Tracks and coordinates all out of service buses, both on property and moving off property to vendors, monitors return timelines, and follows up with BFM Supervisors and/or vendors to ensure that buses are returned to service in a timely manner
• Plans and coordinates with Service Line team to ensure bus availability at all B Facilities
• Provides reports to identify and track trends that can influence service levels
• Captures and reports work not completed from the previous shift to BFM Superintendent/Supervisor to remedy
• Reports deficiencies and any major service disruptions to expedite service recovery and minimize the impact service level
• Attends and participates in meetings as required
• Performs other duties as assigned
• Liaises with Bus Operations, Bus Garage Operations, vendors, and other stakeholders, to obtain information, provide information and discuss and help resolve any operational issues
• Assists Superintendent with response to stakeholder and customer complaints
• Assists with the update of processes, procedures, and manuals to ensure alignment with department goals, corporate policies and objectives
• Gather information to assist with recommendations for improvements
• Extracts data/information from multiple sources to develop and produce statistical reports for leadership review
• Drives continuous improvement in process with respect to which this position has ownership
• Performs duties and responds to emergent issues with a sense of urgency
• Operate autonomously and make effective and timely decisions with or without input
• Participates in meeting bus flow objectives and activities within budgetary limits
• Monitors bus flow progress to ensure that objectives are met on time, and that anticipated business results are achieved
• Lead with accountability, respect, integrity, and urgency
• Plan, facilitate and professionally coordinate bus movements
• Retrieves, compiles, and inputs data into electronic tracking system, tracking costs to prepare status reports and updates for management.
• Compiles data for use in the preparation of reports and/or annual budget preparation activities
• Makes decisions that drive optimal bus utilization and usage
• Effectively communicates with all levels of employees both orally and in writing to share information, including unpopular or contentious, or to respond to inquiries

What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation Management, or a related discipline – or a combination of education, training and experience deemed equivalent
• Demonstrated years of related experience is required
• G Driver’s License is required for travel from work location to other sites as required. Must meet and maintain the MX corporate standard for a good driving record.
• Must be able and willing to upgrade license to CZ if required.
• Knowledge of the Highway Traffic Act, related legislation, and licensing requirements would be assets
• Knowledge of Lean Principles and experience in the bus industry would be assets
• Customer service orientation focused to meet the needs of the public
• Experience collaborating and building partnerships with internal and external stakeholders
• Experience leading simultaneous activities to tight deadlines, monitoring activities for adherence to timelines, and performance objectives
• Written communication skills and intermediate experience with computer applications (e.g. MS Outlook, Word, Excel, Power Point) databases, tracking systems, and other application software, to prepare a variety of correspondence, documents or reports Standard office computer applications
• Interpersonal skills and oral/written/presentation skills to maintain and update manuals
• Shift work outside ordinary business hours 24x7x365 (e.g. evenings, weekends and holidays) to accommodate

Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.