Operations Controller

Socket.dev; Oakville; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

In-person collaboration

Job summary

Metrolinx is seeking an Operations Controller for the Oakville Network Operations Centre to direct daily GO Transit and UP Express operations. The role requires coordinating incident responses, communicating with internal teams and external stakeholders, and supporting business continuity.

The position is an in-office, 24/7 role based at Oakville NOC with a collaborative environment and cross-functional partnership across the organization.

Qualifications

• Completion of a diploma in Business Administration, Transportation, or related field - or a combination of education, training and experience deemed equivalent.
• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be considered an asset.
• Experience in a Control Centre or transportation operations is an asset and related certifications may be advantageous.
• Proficiency with Microsoft Word, Excel and PowerPoint and ability to learn proprietary software quickly.

Responsibilities

• Direct, manage, and oversee daily operation of GO Transit and UP Express service network.
• Coordinate incident management procedures to correct service disruptions and communicate status updates.
• Respond to emergency calls, coordinate with RTC and internal/external stakeholders during incidents.
• Implement Business Continuity Plan procedures and manage communications during service recovery.
• Participate in project teams and other duties as assigned.

Skills

Analytical skills

Verbal communication

Written communication

Multi-tasking

Decision making under pressure

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

Diploma in Business Administration

Diploma in Transportation

Emergency Management/Telecommunications

Tools

Rail Traffic Control software

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control Centre is seeking an Operations Controller. The Operations Controller directs, manages, and oversees the overall daily operation of the GO Transit and UP Express service network by coordinating responses to service incidents and emergencies, and enhances GO’s ability to provide safe and reliable public transportation services.

This is a 24/7, in-office role based at our Oakville Network Operations Centre (NOC) location. Our team is highly collaborative, and much of our work benefits from in person co-creation, relationship building, and hand-on partnership with leaders across the organization.

What will I be doing?

• Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions.
• Answer and effectively respond to emergency phone and radio calls and coordinate responses from emergency services, internal and external Rail Traffic Control (RTC), and other business units as required.
• Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays
• Managing internal and external communications in conjunction with service recovery, adjustments, and delays.
• Participating in various project teams and committees.
• Other duties as assigned.

What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation, or related field - or a combination of education, training and experience deemed equivalent.
• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be considered an asset.
• Experience working in a Control Centre or related experience in transportation with a solid background in the principles, practices, and application of rail and/or bus transit operations is an asset.
• Environmental, safety, and/or regulatory transportation courses or certifications would be assets
• Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.
• Ability to quickly assess and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.
• Excellent analytical, verbal and written communications skills with the ability to multi-task.
• Experience with unionized staff an asset.
• Must successfully complete environmental, safety, and other training required by corporate policy or regulatory agencies.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada.

Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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