Operations Controller

Metrolinx; Oakville; On-site; CAD 90,000 - 120,000; Full time

Job summary

Metrolinx seeks an Operations Controller to direct the GO Transit and UP Express service network from our Oakville Network Operations Centre (NOC). This 24/7, in-office role requires coordinating incident responses and communicating with internal and external stakeholders during service disruptions and recovery.

You will lead incident management, respond to emergencies, and support cross-functional teams across the organization in a fast-paced environment.

Qualifications

• Diploma in Business Administration, Transportation, or related field; or equivalent experience.
• Degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be an asset.
• Experience in a Control Centre or transportation operations is an asset.
• Proficiency in Microsoft Word, Excel and PowerPoint; ability to quickly learn proprietary software.

Responsibilities

• Direct, manage and oversee daily operation of GO Transit and UP Express service network; coordinate incident responses.
• Respond to emergency phone and radio calls; coordinate with emergency services, RTC, and other units.
• Implement incident management processes per the Business Continuity Plan; communicate service status to stakeholders.
• Manage internal and external communications during service recovery, adjustments and delays.
• Participate in project teams and committees.
• Other duties as assigned.

Skills

MS Word

Excel

PowerPoint

Analytical skills

Verbal communication

Written communication

Control Centre experience

Education

Diploma in Business Administration or Transportation

Degree or Diploma in Emergency Management/Telecommunications/Business/Supply Chain/Management

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control Centre is seeking an Operations Controller. The Operations Controller directs, manages, and oversees the overall daily operation of the GO Transit and UP Express service network by coordinating responses to service incidents and emergencies, and enhances GO’s ability to provide safe and reliable public transportation services.

This is a 24/7, in-office role based at our Oakville Network Operations Centre (NOC) location. Our team is highly collaborative, and much of our work benefits from in person co-creation, relationship building, and hands‑on partnership with leaders across the organization.

What will I be doing?

• Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions.
• Answer and effectively respond to emergency phone and radio calls and coordinate responses from emergency services, internal and external Rail Traffic Control (RTC), and other business units as required.
• Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays
• Managing internal and external communications in conjunction with service recovery, adjustments, and delays.
• Participating in various project teams and committees.
• Other duties as assigned.

What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.
• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be considered an asset.
• Experience working in a Control Centre or related experience in transportation with a solid background in the principles, practices, and application of rail and/or bus transit operations is an asset.
• Environmental, safety, and/or regulatory transportation courses or certifications would be assets
• Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.
• Ability to quickly assess and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.
• Excellent analytical, verbal and written communications skills with the ability to multi-task.
• Experience with unionized staff an asset.
• Must successfully complete environmental, safety, and other training required by corporate policy or regulatory agencies.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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