Brick Manager, Store

Leon's Furniture; Fort St. John; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Career development

Job summary

The Brick is expanding our management team in Canada. We are seeking energetic leaders with a customer-focused attitude to drive sales, service and merchandising in our retail locations.

Responsibilities include staffing, coaching, merchandising, promotions, and ensuring policy compliance. Strong leadership and communication skills are essential, with a track record in achieving sales and service targets. Accommodation for disabilities available during recruitment.

Qualifications

• Minimum 3 years retail sales and/or customer service experience.
• 2 or more years retail supervisory or management experience.
• Proven track record in sales, customer service, operations and merchandising.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proven leadership skills.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures.
• Increase the store’s Average Sales, Closing Ratio and ROC while controlling expenses.
• Implement all sales and operations programs.
• Schedule staff for optimum coverage levels.
• Hold daily trigger talks and sales meetings.
• Develop staff through goal setting, coaching and performance evaluations.
• Organize and plan promotions and marketing events.
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Maintain store inventory levels and accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Community involvement

Skills

Retail sales

Customer service

Supervisory experience

Leadership

Communication

Negotiation

Merchandising

Time management

Education

High school diploma or equivalent

Tools

Retail systems

Job description

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
• Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
• Implement all sales and operations programs
• Schedule staff for optimum coverage levels
• Hold daily trigger talks and sales meetings
• Develop staff through goal setting, coaching and performance evaluations
• Organize and plan promotions and marketing events
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
• Promote teamwork within all departments
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Community involvement

Qualifications

• High school diploma or equivalent; post-secondary education an asset
• Minimum 3 years retail sales and/or customer service experience
• 2 or more years retail supervisory or management experience
• Proven track record in sales, customer service, operations and merchandising
• Exceptional interpersonal and communication skills, both verbal and written
• Proven leadership skills
• Highly developed problem solving skills
• Excellent negotiating and closing skills
• Working knowledge of retail systems
• Good time management skills and work ethic
• The desire to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail]

1 to 2 evenings until 7pm Tuesday to Saturday