Brand Experience Supervisor - Visual & Sales Coach

Victoria's Secret; Burlington; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Victoria's Secret in Canada is seeking a Supervisor who leads with values to deliver standout customer and associate experiences and to grow store top-line sales. This role reports to the Store Manager or Victoria’s Secret Manager and supports brand execution across visual, product storytelling, and selling behaviors.

The Supervisor coaches associates, manages daily tasks, and collaborates with leadership to maintain brand standards, scheduling, and floor coverage, with responsibilities scaling

Qualifications

• Visual execution within the Victoria’s Secret brand business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity

Responsibilities

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Job description

Victoria's Secret in Canada is seeking a Supervisor who leads with values to deliver standout customer and associate experiences and to grow store top-line sales. This role reports to the Store Manager or Victoria’s Secret Manager and supports brand execution across visual, product storytelling, and selling behaviors.

The Supervisor coaches associates, manages daily tasks, and collaborates with leadership to maintain brand standards, scheduling, and floor coverage, with responsibilities scaling