Retail Store Manager – Lead Brand Experience & Team Growth

Victoria’s Secret & Co.; Calgary; On-site; CAD 3,554,000 - 4,607,000; Full time

Job summary

Victoria’s Secret & Co store leadership role in Alberta, Canada, is seeking a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role provides direction, prioritization, and coaching to Brand Supervisors and reports to the Store Manager or Assistant Store Manager.

The position requires retail leadership experience and the ability to manage visual merchandising, product storytelling, and talent lifecycle in a dynamic environment.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Drive the overall customer and brand experience within the Victoria’s Secret Business and ensure product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Own visual execution by translating brand direction into priorities and daily actions.
• Lead product storytelling and selling behaviors to protect the emotional tone of the customer experience.
• Provide category-level performance insights using company tools and reports.
• Maintain sales floor and fitting room standards (where applicable).
• Oversee talent lifecycle including interviewing and hiring decisions and performance management with the Store Manager.
• Direct reports include Victoria’s Secret Supervisors and/or Selling Associates; lead in higher volume or more complex environments.

Skills

Retail leadership

Customer service

Leadership

Flexibility

Communication

Job description

Victoria’s Secret & Co store leadership role in Alberta, Canada, is seeking a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role provides direction, prioritization, and coaching to Brand Supervisors and reports to the Store Manager or Assistant Store Manager.

The position requires retail leadership experience and the ability to manage visual merchandising, product storytelling, and talent lifecycle in a dynamic environment.