VS Supervisor-Mapleview VS

Victoria’s Secret & Co.; Burlington; On-site; CAD 27,000 - 33,000; Full time

Job summary

Victoria’s Secret & Co in Canada seeks a Supervisor to lead store operations, deliver exceptional customer and brand experiences, and drive top‑line sales through coaching and hands‑on leadership.

You will oversee visual standards, merchandise storytelling, and adherence to brand guidance while collaborating with store leadership to schedule, train, and engage the team.

This role requires flexibility to work nights and weekends, physical stamina, and a passion for the Victoria’s Secret brand.

Qualifications

• Retail supervisory experience preferred.
• Ability to lead and develop associates.
• Willingness to work nights and weekends.
• Strong customer focus and brand storytelling.
• Physical ability to perform duties including lifting.

Responsibilities

• Execute and maintain visual execution and product storytelling.
• Ensure selling behaviors reflect brand guidance.
• Maintain sales floor and fitting room standards.
• Coordinate with operations for product availability.
• Identify risks and opportunities affecting customer experience.
• Scale responsibilities in larger store settings.
• Lead coaching to deliver exceptional customer experiences with zoning and team selling.
• Coach and develop associates.
• Manage daily workforce actions and labor planning.
• Maintain visual merchandising standards.
• Collaborate with sales leadership for seamless execution.
• Model leadership competencies and uphold policies.
• Support floorset mapping, product launches, and shipments.

Skills

Customer service

Merchandising

Influence cross‑functional

Flexible schedule

Lifting 40 lbs

Retail leadership

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Supervisor is a values‑based leader who delivers exceptional customer and associate experiences to grow brand top‑line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Victoria’s Secret Manager. This role reports to the Store Manager or Victoria’s Secret Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Victoria’s Secret brand experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Supervisor is responsible for executing and maintaining:

• Visual execution within the Victoria’s Secret brand business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category‑level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Minimum Salary:

$19.80

Maximum Salary:

$23.75

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Demonstrates excellent merchandising skills
• Experience with influencing cross‑functional partners in informal and formal settings
• A sense of self‑awareness with an interest in seeking feedback to improve and develop
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• Experience directing other individuals in the performance of their job duties preferred
• 1+ years of retail leadership experience preferred

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 877-415-7170 or email [e-mail] if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.