Brand-Driven Stylist: Luxury Retail & VIP Service

Rodd & Gunn; Edmonton; On-site; CAD 38,000 - 56,000; Full time

Job summary

Rodd & Gunn is seeking a Lodge Sales Associate to support the Lodge and Assistant Manager in maximizing sales and delivering exceptional customer service. You will handle sales, stock, and daily operations while ensuring brand standards.

Join the Lodge team to meet sales targets, maintain visual standards, and uphold company policies on security and safety. A strong customer focus, initiative, fashion awareness, and teamwork are essential.

Qualifications

• Customer service experience
• Exceptional Customer Service and Selling Skills
• Professional written and oral communication skills
• Basic computer usage skills

Responsibilities

• Sales
• Customer Service
• Administration and Security
• Maintaining visual Standards
• Best Practice of Company Values
• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.
• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;
• Stocking, replenishing and cleaning the Lodge
• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.
• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.
• Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.
• Adhere to company security policies in relation to cash handling, back room and safe security.
• Participate in stocktaking
• Reflect brand values with personal presentation and dress standards.
• Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

Skills

Customer service

Selling skills

Communication skills

Teamwork

Tools

POS system

Job description

Rodd & Gunn is seeking a Lodge Sales Associate to support the Lodge and Assistant Manager in maximizing sales and delivering exceptional customer service. You will handle sales, stock, and daily operations while ensuring brand standards.

Join the Lodge team to meet sales targets, maintain visual standards, and uphold company policies on security and safety. A strong customer focus, initiative, fashion awareness, and teamwork are essential.