MIT/Assistant Mgr Rodd & Gunn Mapleview Mall 12 Month Contract

Rodd & Gunn; Burlington; On-site; CAD 55,000 - 75,000; Full time

Job summary

Rodd & Gunn Canada is seeking a Lodge Manager Assistant to support the Lodge Manager in maximizing sales and profits through effective team development and daily retail operations. You will drive customer service excellence, stock control, visual merchandising, and adherence to company values across the lodge.

The role focuses on managing and mentoring staff, improving in-store processes, and coordinating with head office on stock and planning.

Qualifications

• Customer service focused retail operations experience
• A minimum of 1 year in a management capacity
• Strong interpersonal communication Skills
• Strong analytical skills
• Exceptional Customer Service and Selling Skills
• People Management and Development skills
• Professional written and oral communication skills
• Basic computer usage skills

Responsibilities

• Manage and maximize Lodge sales
• Talent Management and Retention
• Administration and Security
• Customer Service
• Visual and Merchandising Management
• Operations Management
• Best Practice of Company Values
• Collaborate with Lodge Manager on daily operations
• Assist Lodge Manager in absence
• Motivate the team to increase sales and efficiency
• Stock management via POS and head office liaison
• Forecast future sales and plan stock
• Interview candidates and conduct training
• Ensure health and safety standards
• Coordinate housekeeping and repairs

Skills

Customer service

Retail operations

People management

Interpersonal skills

Analytical skills

Communication skills

Job description

Position Overview-

This position assists and supports the Lodge Manager with the responsibility of maximizing sales and profit through effective control, motivation and development of the Lodge team. This position also is in place to assist the Lodge manager with the day-to- day operations of a retail Lodge, in implementing strategies to improve customer service and ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

• Sales to Budget
• Comparative Lodge Growth
• IPT (Items Per Traction)
• Average $
• Wage Control
• Stock Management

Position Overview-

This position assists and supports the Lodge Manager with the responsibility of maximizing sales and profit through effective control, motivation and development of the Lodge team. This position also is in place to assist the Lodge manager with the day-to- day operations of a retail Lodge, in implementing strategies to improve customer service and ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

• Sales to Budget
• Comparative Lodge Growth
• IPT (Items Per Traction)
• Average $
• Wage Control
• Stock Management

Key Tasks / Accountabilities

• Managing and Maximizing Lodge sales
• Talent Management and Retention
• Administration and Security
• Customer Service
• Visual and Merchandising Management
• Best Practice of Company Values
• Operations Management

Additional Duties -

• Assist the Lodge Manager with the operation of the retail Lodge.
• Complete the duties and responsibilities of the Lodge Manager in his/her absence.
• Assisting the Manager in managing and motivating the team to increase sales and ensure efficiency.
• Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you (as the is the Lodge Manager) are also responsible for acceptable stocktake results.
• Assisting the Lodge Manager in analyzing sales figures and forecasting future sales to maximize profits;
• In the absence of the Lodge Manager you will be responsible in dealing with team issues.
• Sitting in with the Lodge Manager on interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for the team;
• Ensuring standards for quality, customer service and health and safety are met.
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitoring what local competitors are doing;
• Take part in Planning and conducting weekly sales meetings for the team to discuss latest sales techniques, new products, overall performance and other topics (s) you and the Lodge Manager see appropriate to discuss in order to promote high moral team spirit and cohesion.
• Maintain all safety and security policies of the Company, including locking and securing of BookLodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.
• Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.
• Coordinate and supervise Lodge housekeeping, maintenance and repair with the Lodge Manager.
• Merchandising the Lodge as per visual merchandising guide and recovering after sell through on a daily basis. You are also to co- ordinate and supervise that all visual standards are met at all times to ensure that brand is represented at the highest level.

KEY RELATIONSHIPS:

National Sales Manager, Area Manager, Lodge Manager, Sales Team, Coaching and Development Manager, Visual/Brand Manager.

Qualifications-

• Customer service focused retail operations experience
• A minimum of 1 year in a management capacity
• Strong interpersonal communication Skills
• Strong analytical skills
• Exceptional Customer Service and Selling Skills
• People Management and Development skills
• Professional written and oral communication skills
• Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
• Results Driven
• Desire to help others
• Self Motivation and Great energy
• Active, hands- on approach
• Attention to Detail
• “Can do”, Positive attitude
• Believes in brand values/culture
• Know how to have fun