Store Lodge Manager - The Well

Rodd & Gunn; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Rodd & Gunn in Toronto is seeking a Lodge Manager to oversee day-to-day operations at The Well, ensuring the Lodge runs smoothly and profits grow through excellent customer service and effective leadership.

You will manage stock, merchandising, and staff performance, coordinating with Area Manager and National Sales Manager to meet KPIs and uphold brand standards in a premium retail environment.

Qualifications

• Customer service oriented retail operations experience.
• Minimum 2–3 years in a management capacity.
• Strong interpersonal communication skills.
• Strong analytical skills.
• Exceptional customer service and selling skills.
• People management and development skills.
• Professional written and oral communication skills.
• Basic computer usage skills.

Responsibilities

• Manage and maximize Lodge sales and profitability.
• Lead and develop the sales team; talent management.
• Oversee administration and security of the Lodge.
• Ensure outstanding customer service and product presentation.
• Oversee visual merchandising and stock management.
• Uphold company values and standards across operations.

Skills

Customer service

Interpersonal communication

Analytical skills

People management

Professional communication

Basic computer usage

Tools

POS system

Job description

Company - Rodd & Gunn

Position Title - Lodge Manager

Lodge Location - The Well, Toronto, Ontario

Reporting To - Area Manager & National Sales Manager

Role/s Reporting to you - Assistant Manager, Trainee Manager (if applicable) and Sales Team

Position Overview-

This role is responsible for the day-to-day management of the Lodge in accordance with the overall company policies and procedures while ensuring the efficient operation of all sales, operating and administrative functions of the Lodge.
The main focus of this role is to improve the commercial performance of the Lodge by increasing its turnover and maximizing profitability.
Daily responsibilities and accountabilities include coaching and developing the team, maximizing sales, stock management, visual merchandising and meeting customer demands and expectations through exceptional customer service and a passion for retail.
An Area Manager will support you in this role, however, you will be required to manage all aspects of your business, make decisions, resolve issues, meet deadlines and perform to company standards and expectations.

KEY PERFORMANCE INDICATORS

Sales to Budget
Comparative Lodge Growth
IPT (Items Per Traction)
Average $
Wage Control
Stock Management

Key Tasks / Accountabilities

• Managing and Maximizing Lodge sales
• Talent Management and Retention
• Administration and Security
• Customer Service
• Visual and Merchandising Management
• Best Practice of Company Values
• Operations Management

Managing and motivating a team to increase sales and ensure efficiency.
Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you are also responsible for acceptable stocktake results.
Analyzing sales figures and forecasting future sales through putting forward and executing business plans to maximize sales and the overall profitability and sustainability of the Lodge. You will also be required to communicate to your Area Manager sales figures, KPIs, weekly plans and team development coaching plans on a weekly basis.
Dealing with team issues: interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for your team;
Ensuring standards for quality, customer service and health and safety are met;
Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitoring what local competitors are doing;
Initiate changes and communicate ideas to the regional manager in order to improve the business and ensure the Lodge can compete effectively in the local market.
Plan and conduct weekly sales meetings for your team to discuss latest sales techniques, new products, overall performance, and other topics (s) you see appropriate to discuss in order to promote high morale team spirit and cohesion.
Maintain all safety and security policies of the Company, including the locking and securing of Lodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.
Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.
Coordinate and supervise Lodge housekeeping, maintenance and repair.
Merchandising the Lodge as per visual merchandising guide and timelines as well as recovering after sell through on a daily basis. You are also required to co- ordinate and supervise that all visual standards are met in order to ensure that brand is represented at the highest level at all times.

KEY RELATIONSHIPS: VP North Amercia, National Sales Manager of Canada, Area Manager, Assistant Manager, Sales Team, Visual/ Brand Manager and Shopping Centre and Marketing Managers.

Qualifications-

• Customer service focused retail operations experience
• A minimum of 2-3 years in a management capacity
• Strong interpersonal communication skills
• Strong analytical skills
• Exceptional Customer Service and Selling Skills
• People Management and Development skills
• Professional written and oral communication skills
• Basic computer usage skills

PERSONAL ATTRIBUTES-

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
• Results Driven
• Desire to help others
• Self Motivation and Great energy
• Active, hands- on approach
• Attention to Detail
• "Can do", Positive attitude
• Believes in brand values/culture
• Know how to have fun